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Revenue Operations Tech Stack Manager



Montreal, QC, Canada
Posted on Wednesday, June 26, 2024

Who We Are

FlexPay is the first to market and global leader in failed payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem. FlexPay helps subscription businesses accelerate revenue and profit growth by recovering failed payments, which is the single largest cause of customer churn.

We’re a maturing, institution-backed Fintech SaaS, solving one of the biggest problems faced by merchants. The veteran management team of serial entrepreneurs is supported by a board filled with industry leaders. Our ambition is to redefine payments and in doing so become more than just the next great unicorn, but to become a key element of the infrastructure that makes our world’s economy hum.

We’re a dynamic, welcoming company that strives to hire the best and brightest people. If you are looking for a place to invest your passion, then keep reading!

What The Role Looks Like

As a RevOps Tech Stack Manager, you will be responsible for strategically designing, overseeing, and enhancing our Salesforce and RevOps technology stack to drive scalable growth and revenue generation. You will work closely with the GTM team to capture business requirements and design integrated technology solutions that align with our long-term strategic goals. You will collaborate with our channel, sales, marketing, and client success teams to provide tech stack solutions for seamless integration, automation, and efficiency across departments.

A day in the life of this position includes:

  • Analyzing and translating strategic business needs into comprehensive technology solutions, including procurement, configuration, customization, and integration with other systems.
  • Architecting the strategic plan for Salesforce, analyzing current configurations, planning improvements and optimizations to fit current and emerging business needs, and implementing the plan.
  • Overseeing tech stack optimization and improving the integration quality between systems, ensuring alignment with strategic objectives.
  • Leading the growth of the tech stack function – as FlexPay continues to scale, you will be instrumental in expanding the RevOps function, anticipating future needs, and implementing process and tech tools as needed.
  • Strategizing and coordinating the rollout of new features and functionalities, including comprehensive user adoption strategies and enablement documentation.
  • Creating and maintaining detailed documentation of strategic configurations, customizations, workflows, and processes within Salesforce and the tech stack.
  • Implement and lead data governance within Salesforce and across interdependent platforms, ensuring data quality and accuracy through strategic processes (e.g., defining data models, validation rules, data monitoring tools, dashboards).
  • Develop and own the Salesforce data dictionary with strategic definitions on data sources to support the GTM team in reporting and analytics creation.
  • Providing strategic guidance and best practices to end-users on utilizing Salesforce and the tech stack’s advanced features and functionalities. Assisting with tech stack related issues, c
  • Mentor and assist end-users with complex issues, identify and resolve strategic problems, and collaborate with Salesforce support as needed.
  • Staying current with Salesforce updates and industry best practices, proactively identifying opportunities for system optimization and ongoing strategic maintenance.

Who We’re Looking For

You are an experienced RevOps tech stack specialist, having worked across marketing, sales, and client success teams in a SaaS environment. You want to take your career to the next level and are excited about playing a key role within a scaling startup to help it grow rapidly. You have a passion for exploring and implementing new technologies, methodologies, and best practices to drive continuous improvement. You are naturally inquisitive, enjoy learning, have a strong sense of mental organization, and have a holistic and creative approach to problem solving. You are a self-driven, process-oriented individual who enjoys collaboration and communication with multiple stakeholders within the GTM team to build sustainable applications.

What We’re Looking For

  • 5+ years of proven experience in Salesforce implementation, customization, and administration in a similarly sized company (e.g., 50-100 employees).
  • Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified App Builder. Salesforce Business Analyst certification is a big plus.
  • Proven experience architecting and configuring Salesforce objects, fields, workflows, process builder, validation rules, reports, and custom development to meet evolving business needs.
  • Experience and deep understanding of RevOps platforms and tools like Salesforce Lightning Sales Cloud (optionally Service Cloud), Gong/Salesloft, ZoomInfo/Cognism, LinkedIn Sales Navigator, etc., and the insights they deliver.
  • 2+ years’ experience scaling RevOps tech stack functions within a growing organization, anticipating and planning for future needs.
  • Working knowledge of integration tools and methods for connecting Salesforce with other systems.
  • Excellent communication and collaboration skills to work effectively with cross functional teams and stakeholders.
  • Understanding of data integration and management between systems.
  • Familiarity with Agile/Scrum development concepts.
  • Strong critical thinking, analytical, and problem-solving skills.
  • Proven ability to grasp the requirements of stakeholders across the GTM team and translate/present those demands into a compelling vision and roadmap.
  • Proven track record of successfully managing complex projects, driving process improvements, change management, and implementing scalable solutions.

What We Offer

We’re a quickly growing global company committed to building a team filled with diverse cultures, viewpoints, and experiences. As they say, variety is the spice of life. No matter how large we become, we will always be connected through our shared sense of community and slightly quirky personalities.

Our vibrant culture is filled with talented, creative, deeply curious, high achievers. We believe in and invest in our people because we know they are the secret to our success. We are happy to extend the following benefits to our employees:

  • Unlimited paid time off
  • 100% remote work
  • Flexible hours
  • Comprehensive health benefits package effective from day one
  • Support for continuous learning and development

FlexPay is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities.