What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs

• Paid vacation, personal, and sick days for work-life balance

• Competitive compensation and benefits packages

• Work-life balance in a hybrid environment with at least 3 days in office

• Career growth and development opportunities

• Opportunities to contribute to community causes

• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy

We’re looking for our next Incident Commander. Could It Be You?

This is a mission-critical position where you will serve as the central pillar of platform stability. You won't just manage incidents—you will be the principal driver who safeguards our customer experience and our high-stakes trading platform. You are the definitive voice of clarity during critical moments, connecting brilliant technical minds with executive strategy. This role is for a proven contributor ready to own the moment, drive continuous improvement, and leave a lasting legacy on our reliability culture.

Need more details? Keep reading…

What You Will Achieve: Impact & Leadership Executive Communication & Trust Building

• The Core Thrill: This isn't just a job; it's the heartbeat of our platform. You're the main event, the one who keeps the trading engine purring and the customers cheering. When things go sideways, you're the captain, leaping into action to lead our tech teams. This role is for a true owner, a driver of positive change, and the ultimate champion of a rock-solid reliability culture.

• Craft the Epic Saga: You'll build unbreakable trust with the brokerage leadership by serving up crystal-clear, "we've got this" updates that keep everyone calm, aligned, and supremely confident in your battle plan.

• The Power of the Nudge: You'll master the high-stakes dance of escalation, knowing exactly when to tap the right people on the shoulder to get fast results. You maintain total control and authority, keeping the chaos locked down and the fix racing forward.
  
  

Incident Command & Technical Coordination

• Own the Bridge: Take decisive command of the end-to-end incident lifecycle, leading and empowering diverse, cross-functional technical teams (engineering, infrastructure, security) from the moment of detection to final resolution.

• Master the Huddle: Champion the technical effort and align specialists, keeping them laser-focused and collaborative to own the fastest possible service restoration.

• Global Coordination: Seamlessly coordinate with external partners and vendors, ensuring a unified and effective recovery effort across all dependencies.
  
  

Root Cause Discovery & Systemic Change

• Become the Detective: Apply exceptional investigative and deductive reasoning skills to systematically piece together evidence from complex, distributed systems.

• Solve the Impossible: Thrive on the challenge of forming rapid, accurate hypotheses from limited data, leading technical teams to not just solve the current issue, but to discover the systemic root cause.

• Champion Prevention: Lead thorough post-incident reviews, converting lessons learned into concrete, tracked action items that prevent recurrence and elevate our platform’s overall resilience.
  
  

Culture & Process Transformation

• Lead the Culture of Resilience (Act as an Organizational Change Agent): Be the driving force behind a culture of extreme reliability and resilience. Champion high-impact improvements to incident practices, mentor the next generation of responders, and influence organizational behavior across all departments to make us a truly resilient organization.

• Engineer the Future of Response (Innovate & Refine): Develop, refine, and champion world-class incident management playbooks and runbooks, and directly contribute to the cutting-edge tooling and automation that will make our response not just faster, but truly intelligent and predictive.
  
  

The Profile: Skills & Expertise Communication & Command

• Exceptional presence and composure: The ability to be clear, confident, and articulate in highly urgent environments.

• Executive-level stakeholder management: A track record of facilitating technical discussions and driving consensus among senior leaders.

• Proven Change Leadership: Demonstrated ability to drive large-scale cultural and process improvements across an organization.
  
  

Technical Acumen & Inference

• Deep technical curiosity: A strong background that allows you to quickly grasp complex distributed systems, microservices, and cloud infrastructure.

• Detective-like thinking: The exceptional ability to form reliable conclusions and tested hypotheses from incomplete information.

• Systems Generalist: Comfortable navigating diverse environments including Linux, Kubernetes (GKE), major Cloud Platforms (GCP, AWS, Azure), and a range of monitoring tools (Datadog, Splunk, Elastic).
  
  

So are YOU our next Job Title? You are if you…

• 5+ years of progressive experience in incident management, SRE, or production operations.

• High-Stakes Systems Expertise: Direct, demonstrable experience in environments where system stability is paramount, such as trading systems, financial technology, or brokerage platforms.

• Thought Leadership: You are a recognized leader in incident management and resiliency, demonstrated through industry contributions, speaking, publications, or significant organizational impact.
  
  

Own the Impact: Why This Role is Your Next Great Challenge

This is an opportunity for true ownership—the chance to step into a role that combines the most compelling aspects of leadership and technical excellence. We're looking for someone ready to:

• Lead the narrative: Use your executive-level communication skills to clearly guide and inform the entire organization during critical moments.

• Solve the toughest puzzles: Apply your deep technical acumen to investigate complex incidents and drive them to resolution.

• Be the anchor: Bring the calm, courageous leadership that keeps the organization focused, resilient, and ready to learn.
  
  

You won't just manage incidents; you'll define the future of operational excellence by working with the best engineers, setting the highest standards, and leading from the front. This is where your ability to take charge makes a genuine, visible difference.

Compensation Information:

• Base salary range: $130,000 - $170,000

• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!