What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs

• Paid vacation, personal, and sick days for work-life balance

• Competitive compensation and benefits packages

• Work-life balance in a hybrid environment with at least 3 days in office

• Career growth and development opportunities

• Opportunities to contribute to community causes

• Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Business Process Analyst. Could it be you?

The Business Process Analyst will play a key role in analyzing, optimizing, and re-engineering business processes and documentation within financial services organizations.

This role requires a strong analytical mindset, excellent communication skills, and a passion for improving efficiency and effectiveness. The ideal candidate will have experience in the financial services industry and a solid understanding of process improvement methodologies.

Need more details? Keep reading...

In this role, responsibilities include but are not limited to:

Process Analysis:

• Conducting thorough analysis of existing business processes within different departments (e.g., loan origination, customer onboarding, account management).

• Identifying bottlenecks, inefficiencies, and areas for improvement in current processes.

• Documenting processes using flowcharts, diagrams, and other visual aids.

• Gathering data and metrics to measure process performance and identify areas for optimization.

Process Improvement:

• Developing and implementing process improvement initiatives to enhance efficiency, reduce costs, and improve customer satisfaction.

• Utilizing process improvement methodologies such as Lean, Six Sigma, or Agile to drive positive change.

• Collaborating with stakeholders across different departments to gather requirements and ensure buy-in for process changes and updates to documentation content.

• Assisting in the implementation and integration of new technologies, including providing training and support to end-users.

Documentation and Training:

• Creating and maintaining comprehensive process documentation, including process maps, procedures, and training materials.

• Creating and maintaining a version control methodology.

• Delivering training to employees on new or updated processes and systems.

Project Management:

• Managing small to medium-sized process improvement projects, including defining scope, timelines, and resources.

• Tracking project progress, identifying risks, and communicating updates to stakeholders.

So are YOU our next Business Process Analyst? You are if you…

• Hold a degree in Business Administration, Finance, Information Technology, or a related field

• Have 3+ years of experience as a Business Process Analyst or in a similar role, preferably within the financial services industry

• Have subject matter expertise in deposits, credit cards, mortgages, loans

• Have proven experience in process mapping, analysis, and improvement

• Are familiar with process improvement methodologies (Lean, Six Sigma, Agile)

• Have experience with process modeling tools

• Have strong analytical and problem-solving skills

• Have excellent communication and interpersonal skills, both written and verbal

• Work well independently and as part of a team

• Have strong attention to detail and organizational skills

• Are proficient in Google Suite Products (Sheets, Docs, Slides)

• Are results-oriented: driven to achieve process improvements and tangible results

• Are customer-focused: committed to enhancing customer satisfaction through process optimization

• Are collaborative: able to work effectively with stakeholders across different departments

• Are adaptable: able to adjust to changing priorities and business needs

• Are innovative: open to new ideas and approaches to process improvement

Sounds like you? Click below to apply!

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