The Fraud Risk Management team is accountable to proactively, comprehensively combat fraud for all of Questrade Financial Group (“QFG”); to help Canadians become much more financially successful and secure.

Reporting to the Supervisor, this role is responsible for conducting an investigative analysis to identify, assess, determine, report, and action on activity to mitigate financial and/or reputational risk for QFG and their customers.

The Fraud Analyst is tasked with conducting timely and accurate reviews on various fraud types across all lines of business within QFG and payment channels (e.g. brokerage trading, loans, mortgages, wires, pre-authorized debits/EFTs, Interac e-Transfers, prepaid card, digital bank fraud, etc.).
The Fraud Analyst ensures alerts and investigations are evaluated, documented, managed and escalated appropriately by following the standard operating procedures.

The successful candidate will work closely with internal and external partners and directly with clients when conducting investigations.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

Monitoring and analyzing information from various detection systems, tools, and reports to evaluate, investigate, and determine required actions.
Overseeing Service Level Agreements and alert queues/inboxes to ensure timely action on alerts and requests.
Identifying fraud patterns and trends and engaging with appropriate business partners to escalate issues as needed.
Working closely and effectively with the Fraud Team to share information and trends for prompt action.
Supporting the collection of evidence and information for multiple purposes, including incident reports, loss prevention, litigation, criminal prosecution, management statistics, and process improvements.
Documenting actions and information discovered during investigations to develop and maintain account/case files.
Engaging with clients through various communication channels to deliver an outstanding client experience, helping them become more financially successful and secure.
Educating and advising stakeholders and clients to meet their immediate security needs and providing tailored solutions to protect them and prevent fraud losses.
Promoting operational excellence within the department while balancing the need to conduct appropriate and thorough investigations.
Providing input and developing recommendations for process and customer service improvements.
Maintaining productive relationships with all internal and external stakeholders.
Preparing reports, notifications, and activity/case filings for upper management or as required.
Exercising judgment to identify, diagnose, and solve problems.
Staying abreast of financial crime risk trends, relevant regulations, and compliance standards.
Performing other duties or accountabilities as assigned.

So are YOU our next Fraud Analyst? You are if you…

Have 2+ years of experience working in financial services, risk management, and/or financial crimes (e.g., AML, Fraud)
Have strong analytical, problem-solving, and critical thinking skills with an "outside-the-box" mindset
Develop and use structured approaches to identify root causes and opportunities, approach data with the right questions, and know how to recognize trends
Possess excellent written and verbal communication skills, which are essential for interactions with clients and leadership.
Have in-depth knowledge of risk and technology management as applied to fraud and/or criminal risk.
Are self-motivated, energetic, results-oriented, and committed to adding value to the organization
Understand the impact that your work has on the company and the customer journey

Additional kudos if you…

Are a Certified Fraud Examiner (CFE) or a Certified Financial Crime Specialist (CFCS)
Have knowledge of financial products, services, and processes

Additional Information…

Operating hours are 7 am to 8 pm, Monday to Sunday
Shifts will be scheduled 5 days per week, not exceeding 40 hours in total

Sounds like you? Click below to apply!

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