Work In Tech

We're growing rapidly, and seeking a passionate professional to join our Solutions organization as a Conversational Consultant. Our Solutions team is a world-class collection of individuals who are focused on driving value for our clients. 

If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading!

The role:

As a Conversational Consultant at Glia, you will play a vital role in assisting both new FI implementations and post-launch FI clients in optimizing and enhancing their conversational experiences using Glia's platform. Your expertise will help shape exceptional customer experiences and foster long-lasting partnerships with Glia's clients

Glia has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. 

If this sounds like a good fit for you, why not say hello?

What You'll Do:

• Review client’s websites and social media to provide tone of voice recommendations at the start of a new implementation, aligning the virtual assistant's personality with the brand's identity and customer base.
• Conduct comprehensive training sessions with clients on how to effectively use the Glia CMS, ensuring they have a clear understanding of the platform's functionalities and features.
• Guide clients through the process of updating user goals, enabling them to customize the virtual assistant's responses to meet their unique business requirements.
• Instruct clients on how to conduct user acceptance testing (UAT) to validate the virtual assistant's performance, identify potential issues, and ensure a seamless end-user experience.
• Assist clients in exporting their user goals to staging and production environments, ensuring a smooth and error-free deployment process.
• Work closely with Launch Managers to ensure alignment on GVA processes and timelines. 
• Assist CSM’s with post-launch clients to address their queries, concerns, and enhancement requests related to their existing GVA implementations.
• Offer extra guidance on GVA best practices to help clients leverage the full potential of the platform and optimize their conversational interactions with customers.
• Conduct in-depth reviews of analytics data and CMS performance to identify opportunities for improvement and suggest data-driven content recommendations to enhance user experiences.
• Collaborate with Glia's product and engineering teams to communicate client feedback, feature requests, and identify areas for product improvement.
• Act as a subject matter expert within the organization, sharing knowledge and best practices with other team members to foster a culture of continuous learning.

What You'll Bring:

• 3+ years of experience as a conversational designer
• Experience working with AI Bots 
• NLP Experience
• Proven ability to coordinate multiple Client-facing projects simultaneously
• Experience collaborating across multiple teams
• A team player attitude with strong presentation skills, self-confidence, and enthusiasm
• Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way 
• Strong project management skills 
• Excellent written, oral, and social interpersonal skills across multiple audiences and methods
• Highly collaborative and flexible
• Growth mindset with a natural curiosity about technology

Bonus Points!!

• Experience within the Financial Services
• Training/ Teaching Experience
• Domain of Service Desk / Ticketing Systems (e.g., JIRA)