Work In Tech

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

We are looking for a Bilingual Collections Specialist to join our team. This role is responsible for resolving outstanding accounts from existing customers, resolving billing problems and reducing delinquencies.

Role type: Hybrid

Location: 8 Spadina Avenue, Toronto

What you'll do:

• Negotiate payment of debts in accordance with client and company guidelines
• Reduce aging and balance delinquencies
• Conduct skip tracing
• Coordinate outbound collection letters
• Suggest improvements on operational processes and establish best practices
• Produce reports, analyze data, identify trends, and provide recommendations
• Identify and escalate risks as well as potential fraud
• Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications
• Support the collections team and management on all objectives