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Product Enablement Manager



Toronto, ON, Canada
Posted on Tuesday, January 16, 2024

About us:

Centah Inc. is a scaling Software as a Service (SaaS) company that is part of Financeit. We have become the leading experts in providing innovative and configurable solutions to home improvement retailers, trades, construction and facility management departments. Our world-class development team has created configurable Work Order Management software that helps our clients to maximize their service levels and increase sales leads.

Together we created a place where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

As a Product Enablement Manager, you will play a crucial role in ensuring that our products are effectively adopted, utilized, and understood by both our internal stakeholders and customers. This role requires a unique combination of technical expertise, product marketing, and exceptional communication and training skills.

What you'll do:

  • Develop an in-depth understanding of the product portfolio, keeping current with updates, and enhancing product knowledge.
  • Collaborate with various teams to create training programs, empower sales, customer support, and marketing with effective resources, and design customer training initiatives, including webinars and documentation.
  • Oversee onboarding programs for new users/clients and create ramp-up plans for product launches.
  • Maintain and update product documentation, establish a feedback loop for continuous improvement, define KPIs, and collaborate with cross-functional teams to support go-to-market execution. are integral aspects of their responsibilities.