Senior Manager, Fulfillment Operations
Faire
About Faire
Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.
By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About this role
We’re looking for a strong operational and people leader to own and scale brand onboarding for Fulfilled by Faire (FbF) as we grow from 1% of Faire’s GMV today to 20% by 2026.
You’ll own the brand onboarding process—from the moment brands join FbF through activation—and be accountable for the key performance indicators that drive brand success and program growth. You’ll partner cross-functionally with Product, Fulfillment, and CX teams to reduce onboarding time, streamline processes, and define product roadmap priorities that enable brands to get live faster.
This is a player-coach role, starting out with ensuring brands are successfully onboarded onto Fulfilled by Faire, and then expand your impact into building and leading a team of talented ICs over the coming months. You’ll bring operational rigor, a metrics-driven mindset, and a passion for building from 0→1 in a fast-growing, high-impact program.
What you’ll do
- Own brand activation & GMV growth for FbF, contributing to Faire’s goal of reaching 20% of GMV on the program by end of 2026.
- Define, track, and manage key operational KPIs across the brand journey—from onboarding to fulfillment performance.
- Partner with 3PL vendors (e.g., ShipBob) to ensure operational alignment, accountability, and continuous improvement.
- Streamline onboarding workflows—simplify steps, remove bottlenecks, and accelerate the time from sign to activation.
- Collaborate cross-functionally with Fulfillment and Product teams to evolve the program—defining requirements, incentives, and operational capabilities to support scale.
- Identify and size blockers to brand adoption; translate insights into product and process improvements that prioritize impact.
- Build and lead a team of onboarding and operations specialists to deliver scalable, repeatable brand success.
- Document and share learnings—build playbooks and insights that improve efficiency, win rate, and time to value.
- Embrace the adventure: operate with agility, experiment quickly, and help shape a 0→1 initiative that’s redefining Faire fulfillment.
Qualifications
- 8+ years of experience in operations, logistics, or program management, ideally within ecommerce, marketplaces, or supply chain.
- Proven experience leading teams and scaling operational programs.
- Strong analytical and problem-solving skills with a track record of managing metrics and improving performance.
- Experience working with 3PLs or external vendors; comfortable holding partners accountable to KPIs.
- Excellent communication and collaboration skills; adept at influencing cross-functional stakeholders.
- Entrepreneurial mindset—comfortable with ambiguity and passionate about building new programs from the ground up.
Salary Range
San Francisco, CA or New York City, NY: The pay range for this role is $191,500-263,500 per year.
This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.
Hybrid Faire employees currently go into the office 2 days per week on Tuesdays and Thursdays. Effective starting in January 2026, employees will be expected to go into the office on a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.
Applications for this position will be accepted for a minimum of 30 days from the posting date.
Why you’ll love working at Faire
- We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
- We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
- We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
- We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.
Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.
Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)
