Work In Tech

About Fable

The best digital teams work with Fable to make products more accessible for over 1 billion people who live with disabilities. Some of our amazing clients include Walmart, Slack, Shopify, and more. Fable ranked #3 on the 2022 LinkedIn Top Startups Canada list and Fast Company's 2023 Most Innovative Companies in Design list.

About The Role

As a Senior Accessibility Researcher on the Managed Services team, you'll leverage your technical accessibility and UX research expertise to conduct accessibility research for a set number of customers. This role involves regularly engaging with people with disabilities and requires a candidate who is sensitive, respectful and who has the ability to tailor their processes to meet individual requirements.

The ideal candidate is excellent at independent problem-solving, adaptable, and comfortable with the growth and changes of a dynamic work environment. Fable is a rapidly growing and busy team. The Senior Accessibility Researcher must be open to leveraging their diverse skill sets in support of our growing team and be flexible to the changing business needs of Fable.

For this role, we are open to applicants who are located in Canada and can work an EST schedule. If you believe that you match the majority of this job description, we highly encourage you to apply!

Requirements

Responsibilities

• Accessibility Research: Conduct evaluative and generative research with assistive technology users on digital products (such as websites, web-apps, mobile apps, and software) on behalf of Fable's customers. Synthesize, prioritize, and report findings to customers. Help build and maintain Fable's internal research tooling
• Technical Accessibility: Diagnose sources for accessibility barriers found in content, design, and code. Provide clear technical advice on how to address code-based barriers
• Collaboration: Work with customers' accessibility specialists, project managers, designers, and engineers to scope usability research
• Project management: Navigate multiple customer project timelines, communicating timely updates to both internal and external stakeholders
• Coaching: Work with customers to mature their research and/or accessibility practices through leading by example and coaching. Support in reviewing the work of other UX researchers
  
  
  

Key Qualifications And Assets

• 5+ years' experience in a UX Research role
• 1+ years' experience in a role directly related to Accessibility
• Skilled in facilitation of user interviews with underrepresented communities, previous work with assistive technology users is an asset
• Able to read HTML and diagnose code-based accessibility issues based on user feedback
• Able to advise customers on how to address code-based accessibility challenges uncovered in user research
• Familiarity with WCAG and global accessibility legislation, e.g. EAA
• Able to manage multiple customer timelines and delegate tasks to other team members
• Able to define research goals, articulate hypotheses and apply the best research methods for a wide range of problems
• Experience translating research findings into actionable recommendations
• Able to communicate and change communication strategies to accommodate a wide range of project stakeholders including executives, managers, researchers, designers, accessibility specialists, and engineers
• Compassionate, patient approach with the confidence and motivation to follow through on projects
• Active listening and problem-solving skills
• Able to build relationships and connect with people quickly
• Organized and able to manage a large volume of tasks independently
• Confidence to manage difficult situations and conversations
• Proficiency with Microsoft Office suite and ability to learn new programs and technology quickly
• Able to collaborate with other researchers and accessibility specialists to analyze and report on accessibility research
• Previous experience coaching other UX researchers
  
  
  

You must be

• Open to working in a fast-moving team
• Willing to learn new tools and adjust quickly
• Able to work within bounds of an EST time schedule from Canada
  
  
  

Nice to haves

• Experience with assistive technology, engaging with assistive technology users, and understanding accessible design practices
• Candidates that have credentials like IAAP Certified Professional in Accessibility Core Competencies, Web Accessibility Specialist (WAS) certification or an equivalent
• Familiarity with mobile code languages, e.g. Swift, and able to advise technical improvements in mobile
  
  
  

Our values

To lead, listen first

You amplify voices that are less often heard and create space for those voices to grow. The quality of an idea doesn't correlate with the loudness of someone's voice.

The brain is a muscle

If you're going to do something, you will do it well. Practice often and rest when needed. Give your mind what it needs to thrive.

Unlearn to learn

What did we learn growing up, and what do we need to unlearn? It's essential to understanding our personal bias and position so that we can grow.

Benefits

What's in it for you?

At Fable, you'll join a vibrant and rapid growth environment where you'll work with individuals who share the same values of being passionate, socially driven, inclusive, collaborative, and respectful. We offer great benefits such as stock options, career progression, professional development, health/dental benefits, and more.

Accessibility accommodations

Fable is an inclusive workplace. If you are facing any accessibility requirements or concerns regarding the hiring process or employment with us, please fill out this form or email us at jobs@makeitfable.com and include the subject line "Accessibility accommodation for "Senior Accessibility Researcher" job application."

Pay range

$115,000 CAD - $150,000 CAD - this is a range and is subject to change, depending on experience and role fit. Please take this as a general range.