Event Success Manager
Eventbase
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Vancouver, BC, Canada
Posted 6+ months ago
The Professional Events team is responsible for delivering small to mid sized events, from end-to-end, including both on-call and on-site support as required. We are a small team who enjoy what we do and are serious about efficiency and making our customer’s experience as seamless as possible.
We are seeking an Event Success Manager to own the end-to-end delivery of Professional events, including technical configuration and client management. The Event Success Manager will be the primary client contact and project manager responsible for setting timelines and client expectations from kickoff all the way through event debrief. The successful candidate will also help identify tools and processes that can be developed to improve the roll out and customer experience for these events, including onboarding, training and support.
Reporting to our Professional Events Team Lead, the ideal candidate will be a go-getter who is both highly organized and technically savvy. You are confident, articulate and sensitive to both the needs of our customers as well as our internal teams. You are able to provide excellent customer service and work both independently and as part of a team. You are a quick learner and proactive when it comes to our clients’ needs.
With the balance of customer success, technical and project management, You will be uniquely positioned to help drive strategic initiatives to improve our product and support offerings while servicing our customers.
About Eventbase
Eventbase has set the gold standard for live event technology for more than a decade. We power mobile event apps for global brands including Salesforce, IBM, Cisco, SAP and Adobe. We also build official mobile apps for massive events including South By Southwest (SXSW), the Consumer Electronics Show (CES), and we created official apps for three Olympic Games. Eventbase has been recognized with more awards than any other event app platform, including being named winner of “Best Event App” at the Event Technology Awards seven times.
We are driven by our mission: to bring people together for the magic of live events, and we’re proud that our industry-leading products have been at the heart of exceptional live events around the world since 2009. Millions of attendees across thousands of events have held Eventbase’s product in their hand as they walked the conference floor, participated in sessions and interacted with others onsite. Our team has a track record of pioneering breakthrough live event technology, and there are more exciting innovations to come. The event industry is being reinvented in the wake of Covid-19, and Eventbase is uniquely positioned to play a key role in this new world of events. We’re moving forward with our vision to shape the future of live event experiences.
Are you ready to join the industry leader in live event technology?
What You'll Do
- Combine project management and event configuration knowledge to take full ownership of client events, from kick off to event retrospective.
- Provide support as needed, both On Call and Onsite for a variety of events.
- Set and manage project timelines from kickoff to post-event review, typically 6 to 8 weeks
- Manage project scope, including budgets and expenses
- Coordinate with premium producers for any app submission or integration dependencies
- Set clear client expectations for features and functionality within our Professional Offering
- Take notes on client calls and follow up diligently to build client confidence
- Act as a trusted advisor for the success of client events
- Own the setup and configuration of your events independently
- Provide technical troubleshooting and assistance for Professional events
- Identify areas of improvement in the technical setup process and take ownership over building or proposing solutions within our team
- Work closely with product team to help prioritize areas that will provide the biggest ROI
- Help drive the evolution and standardization of our platform & processes
- Assist in developing customer onboarding collateral including both static and video materials
What You Bring
- You have a unique mix of customer facing skills, technical aptitude and problem solving skills
- You have at least 4 years combined experience of more than 1 of the following: Customer Support, Event Planning/Support, Onboarding / Training
- Enjoy traveling and supporting live events as travel would be 20-40% of the job
- You are comfortable setting timelines, sticking to them and holding others accountable
- Serving customers, be in on the phone, zoom or in person is second nature to you
- You are eager to help identify areas of potential improvement and create tools and processes to help address them
- You are driven by a sense of ownership to see your events through to success
- You are an active listener who pays attention to the smallest details to ensure nothing slips through the cracks
- You are confident in your knowledge levels and know when to ask for help
- You are able to work independently with minimal supervision and driven to meet customer deadlines
- You are confident enough in your product knowledge to act as your own QA
Why Join the Eventbase Team?
At Eventbase we value trust, respect and authenticity, and believe we are all better together. Joining the Eventbase team means you will enjoy a progressive work environment with some exceptional perks, including the option to go onsite at some of the largest events on the planet. We enjoy “No Meeting Fridays” and Eventbasers get every second Friday off, so you can have an extra 26 long weekends every year in addition to statutory holidays. We have a $1,250 annual professional development allocation and $1,000 per year to set up your home office. We also offer comprehensive benefits including extended health care from your first day, a $1000 flexible health/wellness spending account, paid parental leave for all new parents, gender affirming care, and paid mental health days. And of course we offer competitive market salaries and employee stock options too.
At Eventbase we work hard and smart, and take time to celebrate our wins. We are a remote-first”organization, so our team can work from anywhere in Canada. You will never be required to work out of an office if it doesn’t work for you.
We’re proud of our diverse team: Eventbasers hail from all over the world, with many different backgrounds, cultures and interests. We’re dedicated to creating an inclusive environment where everyone feels valued and respected as their authentic selves, truly making us better together. By embracing our diverse backgrounds, we enhance the magic of live events and create unforgettable experiences.
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