Interested in working for a company that provides you a chance to grow professionally, give back to society, and make money doing it? If so, Level Access may be the right company for you.

We are seeking a skilled and motivated Senior Training and Enablement Specialist to join our Global Training and Enablement Team with a focus on onboarding new associates. The Senior Specialist has a critical responsibility to build and deliver scalable and programmatic onboarding programs for all new employees. As owner of our company-wide New Hire Onboarding program, you will ensure a consistent, engaging, and inclusive experience for all employees. You will also work with company leaders to design and deliver targeted onboarding programs for our largest customer-impacting teams, helping to accelerate time-to-productivity and enable long-term success in critical roles.

The ideal candidate will have experience in building onboarding programs, a passion for teaching others, an eye for detail, and the ability to translate complex ideas into clear, actionable content that meets the specific needs of our employees.

Key Responsibilities

New Hire Onboarding: Design, implement, and continuously improve a scalable onboarding program that reflects our company culture, values, and business goals. Facilitate regular new hire orientation sessions and build tools/resources to support self-guided learning across roles. Collaborate with HR, IT, and business leaders to ensure a seamless onboarding journey from day one through full ramp.

Team Specific Onboarding: Partner with leaders and the enablement team to understand team-specific onboarding needs. Create and deliver role-specific onboarding pathways that align with team KPIs, tools, processes, and performance expectations. Develop playbooks, checklists, and practice-based learning to help new hires build confidence quickly.

Program Management, Optimization, and Accessibility: Create onboarding frameworks and documentation that scale with company growth and support remote teams. Establish clear success metrics for onboarding effectiveness (e.g. time-to-proficiency, time-to-productivity, retention, satisfaction). Work with Learning Operations to collect and analyze feedback to iterate on program structure, content, and delivery methods. Ensure all onboarding experiences are inclusive and accessible, incorporating best practices for adult learning, neurodiversity, and digital accessibility (e.g. WCAG 2.1). Collaborate with internal partners to remove barriers to learning for employees of all backgrounds and needs.

Content Creation: Build a variety of training and enablement materials, including e-learning modules, video tutorials, playbooks, job aids, demo scripts, videos, e-learnings, and live training sessions. Ensure content is engaging, role-specific, and easily digestible, while addressing knowledge gaps within the teams. Employ interactive and hands-on approaches to keep learners engaged and ensure knowledge retention.

Feedback and Continuous Improvement: Gather feedback from teams and managers to identify gaps in knowledge or training needs. Continuously iterate and improve programs to reflect changing landscapes and team requirements.

Qualifications

Key Competencies

Why Join Us?

As a Sr. Training and Enablement Specialist, you will play a critical role in ensuring our teams have the knowledge and skills needed to drive business success internally and externally. You will collaborate with dynamic teams within our organization, helping to contribute to the overall success of our company.

If you are passionate about learning and enablement and have a knack for making complex topics easy to understand, we’d love to have you on the team!

Application Process

This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access. All rights reserved.