Work In Tech

Level Access, the leaders of digital accessibility, is seeking someone like you to join our dynamic team. We are looking for an addition for our Product team! As a Program Manager you will drive success in our Beta Program. You'll play a pivotal role in identifying qualified candidates for Research, Beta, Tech Trial and/or Pilot, providing seamless support, overseeing feature delivery, and championing Beta processes. Be part of shaping our products for success!

Responsibilities:

• Working in our celebrated, and best in class Product team, supporting our existing Beta Program which includes:

- Identify and secure qualified candidates for Research, Beta, Tech Trial and/or Pilot

- Provide continuity with phone or virtual meeting support, for critical issues during an active Beta

- Own and run the delivery of a feature or release to LA customers

- Manage feature flags in a pre-prod environment(early access) and production environment (beta)

- Thoroughly record issues and prepare findings, reports, conclusions, and recommendations to share with the project teams

• Assess, prioritize, troubleshoot and communicate critical issues, seeking an appropriate resolution
• Create, document, and complete Beta Test plans for Product owned features
• Estimate, prioritize, plan and coordinate Beta activities and timelines
• Be actively involved to gather and document User Experience feedback
• Connect regularly with Beta and internal customers to ensure ongoing execution success in their use of features under validation and/or the latest build
• Review product requirements to provide timely and meaningful feedback on the usability and rollout of a feature
• Lead Early Access Testing to ensure inter-organizational alignment and readiness for new features and products
• Develop, implement, and champion Beta processes within Product and across the company
• During downtime, support the Product team by triaging issues from our Customer Success partners
• Continually evolve and curate insights from Voice of the Customer program

Qualifications:

• 3+ years of experience working in a software product company in Product, Customer Success, Technical Support, or equivalent domains in a customer facing capacity.
• Resourceful & resilient, and are energized in a fast-paced environment, where you can run with minimal guidance, taking personal ownership of your projects.
• Outstanding experience with cross-functional teams in an agile environment, with SaaS products focused on solving problems and delivering excellence .
• Motivated demeanor with a bias for ownership, accountability and quality throughout
• A natural self-starter who takes initiative
• A love for learning – and can learn about a new market segment in days, understand new technologies in hours, and have an appetite for to know about what comes next
• Enjoy and energized by working with customers.
• Extraordinary interpersonal and communications talents, conveying important ideas clearly, and to listen carefully to the needs and experiences of others

Nice to have:

• Bachelor’s degree in Business, Computer Science, Engineering or related subject area
• 1+ years of professional experience as a product manager or product owner
• Previous startup experience in a company that is scaling up
• Knowledge of digital accessibility and disability inclusion
• Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA)
• Knowledge of WCAG 2.1 AA requirements

Application Process

If you thrive in a fast-paced, early-stage product development environment and are eager to make a significant impact in the field of accessibility, we would love to hear from you. This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. For immediate consideration, we ask that you please submit your cover letter and resume.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.