Lead the Future of Cybersecurity Partnerships
At eSentire, Account Management is where trust becomes renewal, and renewal becomes growth. This role isn’t about “managing accounts” — it’s about protecting the revenue engine, deepening strategic partnerships, and leading a team that wins in the enterprise every day.

As Senior Manager, Account Management, you are the operating leader for our Account Management team. You’ll lead a group of high-performing Account Managers responsible for retention, expansion, and customer value realization across our existing customer base. You’ll bring commercial intensity, operational rigor, and executive-level credibility — ensuring customers see eSentire as essential to their security posture, not optional spend.

Your Mandate

• Manage, develop, and motivate a team of high-performing Account Managers accountable for protecting and securing eSentire’s revenue base. You coach in real time — on strategy, messaging, negotiation, and execution.
• Own retention and growth performance. Drive quota attainment across the team — protecting recurring revenue while creating net expansion through upsell and cross-sell.
• Run the business with rigor. Establish clear expectations, deliver on KPIs, maintain forecasting discipline, and operating cadence. You don’t “hope” for renewals — you manage to them.
• Build executive-grade partnerships. Ensure the team is multi-threaded into customer organizations and credible with CISOs, IT leaders, procurement, and the C-suite.
• Drive strategic account planning. Oversee high-quality account plans (stakeholder maps, risk signals, competitive threats, growth plays) that keep us ahead of renewal risk and ahead of customer needs.
• Mobilize cross-functional execution. Partner with Sales, Customer Success, Product, Marketing, RevOps, and Enablement to deliver outcomes and remove friction from the customer journey.
• Be the escalation point when it matters. Support critical negotiations, executive conversations, and customer escalations with calm, clarity, and strong judgment.
• Standardize what great looks like. Build scalable processes, best practices, and consistent methodologies across the function — from QBRs to renewal hygiene to account health management.
• Operate from data, not anecdotes. Monitor account health, renewal risk, customer satisfaction, and pipeline coverage — intervene early and decisively.
• Bring the customer into the building. Influence product and go-to-market strategy by translating customer insights, competitive intelligence, and emerging cybersecurity needs into action.

What You Bring

• 7–10+ years in account management, customer success, or sales, with 3–5+ years leading teams in cybersecurity, SaaS, or managed services.
• Proven success leading teams that exceed retention, expansion, and revenue targets in complex enterprise environments.
• Strong executive presence — you can build trust and hold your own with CISOs, CIOs, and business executives.
• Deep experience running complex renewals, multi-year agreements, and high-stakes commercial negotiations.
• Ability to build and scale operating frameworks: KPIs, forecasting, pipeline management, playbooks, and team cadence.
• Exceptional leadership and coaching skills — you develop talent, drive accountability, and elevate performance.
• Analytical and operationally strong — comfortable in Salesforce and fluent in forecast accuracy, inspection, and data-driven decision-making.
• Strong cybersecurity market understanding (preferred): MDR/EDR, threat landscape fundamentals, and customer value drivers.
• Bachelor’s degree in Business, Cybersecurity, or related field; MBA or advanced certifications are an asset.

If you want a leadership role where the expectations are high, the conversations are executive-level, and the impact is measurable — this is it.