Position Overview

Duties and Responsibilities:

As an Intelex Salesforce Administrator your principal responsibilities will be to:

• Work with the team as a system administrator for the Salesforce.com environment
• Maintain communications with collaborators and end-users to gather requirements and enhance the organizations Salesforce.com business processes
• Train users on sales process automations, workflows, standard methodologies, and tools
• Grow the Salesforce.com Classic/Lightning skills across the organization
• Administer the configuration, standard process, and upgrading of Salesforce 3rd party tools for optimized integration and ensuring the sales teams are equipped with the best in-market tools (Demandbase, Outreach, ZoomInfo, Gong, Distribution Engine, Hoopla, LinkedIn Sales Navigator, etc.)
• Keep abreast of Salesforce releases, features and standard methodologies, including testing, evaluation, and implementation to ensure a modernized system
• Perform Salesforce reporting (SOQL) and SQL queries to identify areas of improvement and anticipate requirements to develop optimization strategies and solutions in the sales process
• Continue the documentation of SFDC processes and automation rules including and not limited to, workflows, process builders, flows and triggers
• Build and document Salesforce declarative applications related and not limited to Sales Cloud business processes and data cleanliness (Process builders, Workflow Rules, etc.)
• Develop and document Apex (Classes and triggers), Lightning components, and Visualforce to use the full capabilities of Salesforce.com
• Ensure that appropriate internal security and privacy levels are correctly in check by assigning permissions and profiles specific to the end users’ roles in alignment to IT SOX.
• Handle all administrative functions including user setup, reports and dashboards, and other routine tasks.
• Perform regular data cleanliness tasks using industry standard process.

Organizational Alignment

• Reports to the Senior Director, Revenue Operations

Qualifications

Skills & Work Traits

• A self-starter and output-oriented attitude
• Strong data management abilities with great attention to detail
• A documented history of successfully facilitating projects to completion
• Demonstrated the ability to understand vague requirements and complete its delivery into functional processes
• Strong communication skills
• Strong business sense
• Ability to gather, document and detailed specifications for high-level requirements
• Highly motivated and self-directed with a commitment to quality
• Ability to handle various tasks and projects at a time

Technical Competencies

• CRM (ideally Salesforce.com) experience
• A good grasp on object-oriented programming concepts
• Keen interest in developing commonly used industry programming languages such as HTML, JavaScript, SQL, and an OOP language [Java, C#, etc.]

Experience

• A year of working/internship experience preferred but not required
• Experience working in Lightning
• Experience working with FinancialForce (including PSA), Pardot, Gainsight a plus
• Working in a fast-paced environment with changing priorities
• Experience as a developer a plus

Education

• Bachelor’s degree in a technical or business-related field or previous experience in a similar role

Company Overview

With more than 1000 clients and one million users, Intelex Technologies ULC. is a global leader in Environmental, Health, Safety (EHS) and Quality management software. Since 1992 its scalable, web based platform and applications have helped clients across all industries improve business performance, mitigate organization-wide risk, and ensure sustained compliance with internationally accepted standards (e.g. ISO 9001, ISO 14001 and OHSAS 18001) and regulatory requirements. Intelex is one of Canada’s most highly awarded and fastest-growing tech companies and has been named one of Canada’s Most Admired Corporate Culture, Best Managed Companies in Canada, one of the fastest growing companies in PROFIT Magazine, as well as one of the country’s top employers by Aon Hewitt and Best Small and Medium Employers. For more information, visit www.intelex.com

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!