Purpose

The goal of the People & Culture Generalist is to deliver excellent customer service and support to the business by promoting P&C programs and incentives and providing human resources guidance in accordance with statutory requirements and Company standards. The positions will have both local and global administrative and strategic responsibilities.

Job Overview

Compensation and Benefits

• Manages the North American administration of employee benefit programs (enrollment, onboarding, leave administration, life insurance claims, etc.) and addressing benefits-related inquiries
• Manages employee disability leaves and modified return to work processes
• Manages all aspects of the full cycle payroll for North America (Canada and the US), including timesheets, reports, employee changes, sick and vacation balances, reconciliation
• Is in direct contact with the benefits and payroll providers to confirm accuracy and on-time reporting
• Provides support with incentive program design, bench marking, job grading and implements and integrates those topics in local compensation, benefits packages and employment conditions when required

HR Policies and Compliance

• Ensures compliance with relevant labor laws and regulations, updating policies and procedures as necessary
• Partners with employees and managers to communicate and advise on various P&C policies, procedures, and programs, including updating and maintaining the policies
• Keeps up to date with HR best practices and legal requirements to minimize risks
• Ensures company compliance with all federal and provincial laws related to employee benefits, employment, and training
• Participates in the development of new P&C policies and strategies in cooperation with the P&C Business Partner, when required

Culture and Engagement

• Promotes a positive company culture by organizing events, activities, and initiatives that boost employee morale and engagement
• In collaboration with P&C Business Partner, identifies opportunities to enhance workplace satisfaction and productivity
• Provides support and proposes improvements in projects on a local and global level, such as performance appraisal, bonuses, rewards and salary implementation, employee engagement, training and development programs, internal newsletter, and social and wellness events

HR Reporting and Analytics

• Maintains employee personnel and payroll files and employee HRIS database ensuring P&C information is kept up to date
• Provides time administration (time entry and time away from work) support to employees ensuring HRIS is accurate and supports employees requirements
• Handles all P&C related administration and record keeping, including verification of employment letters, benefits/pension letters, and salary changes forms
• Maintain P&C systems and compile reports from database while ensuring data integrity and auditing for accuracy

Recruitment and Onboarding

• Collaborates with hiring managers to define job requirements, create/update job descriptions, submit personnel request forms
• Participates in recruitment efforts where needed (interviews, background checks)
• Coordinates new employee onboarding, ensuring a smooth integration into the company
• Prepares and coordinates with hiring manager to present all applicable hire documentation

Talent Management

• Supports performance appraisal process by assisting managers and employees in setting goals, conducting performance reviews, and identifying areas for improvement.
• Advises on performance-related matters and contributes to employee development plans
• Facilitate training to staff on performance management, employee development, and HRIS, when required.
• Handles the local immigration program by coordinating between the employees and the immigration lawyers, when required
• Address employee inquiries, concerns, conflicts, providing timely and effective solutions to maintain a harmonious work environment. More complex conflicts will be addressed by People & Culture Business Partner.
• Conducts exit interviews with voluntary exiting employees and partners with People & Culture Business Partner to provide data trends and recommendations where needed
• In collaboration with the People & Culture Business Partner, prepares the applicable termination paperwork

Training and Development

• Identifies training needs and collaborates with P&C Business Partner and Learning & Development (L&D) team to design and deliver employee training programs
• Assists in the development of career paths
• Supports the local certification requirements associated with ILI-PQ standards for applicable Field Technicians, Shop Technicians, or Data Analysts

Culture Promotion

• Promotes a positive company culture by organizing events, activities, and initiatives that boost employee morale, engagement, and follows our diversity, inclusion, and equity values

Education and Experience

• A Diploma in Human Resources, Management, Business/Commerce or related education is required
• A Human Resources certification or designation (SHRM, CPHR, etc.) is preferred
• Minimum of 3 years of experience in performing general HR function is required
• Minimum of 3 years of experience working in multiple HR disciplines, including performance management, employee engagement, training and development, job analysis and local employment law is required
• Minimum of 2 years of experience working with HRIS is required
• Experience working with immigration, visas and work permits is preferred