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Senior Product Manager, Smart Security



Toronto, ON, Canada
Posted on Thursday, April 25, 2024

Who you'll be joining:

We’re looking for a Sr Product Manager to join our Home Monitoring team to drive the next stage of growth for our subscription service. You will work collaboratively with developers, Software PMs, UX, User Researchers, Marketing, and Sales to rapidly test and iterate on new features that increase service adoption, engagement & value.

This is a unique opportunity for someone who thrives at the intersection of product management and marketing, and loves using data. Someone who is not afraid to present new ideas, drive metrics, and go after bold experiments.

How you’ll make an impact:

  • As a Senior Product Manager for Smart Security, you will build & own the roadmap for growth initiatives to increase adoption, engagement and paid conversion of the Smart Security subscription service
  • Deeply understand our customers, reviewing customer feedback on a day-to-day basis and prioritizing the highest impact changes
  • Be accountable for and drive growth KPIs - conversion, retention, and reactivation
  • Build and maintain a backlog of experiments that improve business outcomes and delight our customers across mobile, web, backend server and embedded software
  • Document and share learnings with leadership to influence decisions, refine experiments through iteration, and scale them up when it makes sense
  • Draw on your entrepreneurial spirit and business acumen to continuously innovate, get stakeholder alignment and drive subscriber growth

What you’ll bring to the table:

  • You have previous experience in building, launching & driving successful and revenue-generating SaaS subscription products or services, preferably in the B2C space
  • You are creative and enjoy thinking outside of the box to generate big ideas that can have significant impact on how new users discover, activate, and engage with our services
  • You have an experimentation mindset and strong business acumen. You enjoy designing growth experiments, testing them, learning, and refining your hypotheses.
  • You have exceptional ability to grasp, analyze and articulate complex metrics, and use data for decision making and driving actions to achieve success
  • Your communication skills are top-notch, and you work effectively with other PMs, business leads, and cross-functional teams to align on test schedules, resourcing, and success metrics.
  • You always start with the customer problem and understand better than anyone else how users use your service or product.
  • You are a smart, curious, and analytical person with a bias for action.
  • You thrive in a fast-paced, ambiguous, and high-stakes environment.
  • The candidate will work with teams across multiple time zones

Just so you know: The hired candidate will be required to complete a background check.

What happens after you apply:

Application review. It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.

Interview Process:

  • Round 1: A 45-minute phone call with a member of Talent Acquisition
  • Round 2: A 30-minute virtual interview with a Group Product Manager and your future lead
  • Round 3: A 45-minute virtual interview with an interview panel consisting of fellow Product Managers, and cross-functional peers from UX and Engineering Management
  • Round 4: A final round of 2 back-to-back interviews including;
    • A 60-minute presentation and follow-up Q&A on a case study we'll provide 1-week in advance of your interview
    • A 30-minute virtual interview with ecobee's Senior Director of Product Management