Revenue Operations Manager
Dooly
What You’ll Do:
- Provide first-line support and daily triage of GTM requests (via Slack, email, and Salesforce), assessing urgency and complexity and prioritizing effectively. These requests require context-switching across multiple tasks to deliver accurate timely support.
- Manage daily Salesforce administration to support GTM initiatives, ensuring changes are made with both immediate needs and long-term impacts in mind. This includes evaluating technical debt, leveraging data structures and object relationships effectively, and assessing whether requests align with company initiatives—communicating decisions clearly when they do not.
- Own the Quote-to-Cash process, providing end-to-end management and technical support to enable efficient customer acquisition. This includes one-on-one support for GTM team members and expertise in Salesforce CPQ, Opportunity Products, pricing strategies, and revenue recognition best practices.
- Collaborate closely with key marketing, sales, product, finance, legal, and executive stakeholders across the organization to manage projects and one-off requests
- Support onboarding/offboarding by enabling new hires with training, licensing access to GTM tech stack and content necessary to train end users on our systems.
- Proactively identify issues in our current processes and design solutions aligned with our current focus and priorities
- Perform daily inspection of data to ensure accuracy and reliability, particularly for metrics impacting ARR.
What We’re Looking For:
- 5+ years of Salesforce Administration experience with a deep understanding of Salesforce data structures.
- Experience in Sales or Revenue Operations, ideally in-house at a SaaS company.
- Advanced spreadsheet and data analysis skills to support decision-making and reporting.
- Resourceful problem solver who thrives in a remote environment with minimal supervision.
- Proactive self-starter with a proven ability to learn quickly, prioritize effectively, and manage high volumes of inbound requests in fast-paced environments.
- Exceptional organizational skills, attention to detail, and time management, with the capacity to maintain accuracy while balancing broader strategic goals.
- Excellent communication and interpersonal skills, with the ability to collaborate across teams and levels; an active listener.
- Bachelor’s degree or higher.
- Salesforce Administrator certification and experience with Salesforce CPQ/CPQ+ is preferred.