Account Manager, Mid-Market (North America)
Docebo
This job is no longer accepting applications
See open jobs at Docebo.See open jobs similar to "Account Manager, Mid-Market (North America)" Work In Tech.Account Growth & Management:
- Develop and execute growth plans for your book of business.
- Lead commercial processes to expand or modify customer usage of Docebo.
- Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint.
- Use empathy, curiosity, and innovative thinking to understand and meet customer needs.
Customer Relationship:
- Establish and maintain strong relationships with clients, understanding their business initiatives and goals.
- Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.
- Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.
Data Management & Analysis:
- Ensure all account-related data is current and accurately reflects the status of each account.
- Analyze data to drive strategic conversations and objectives with clients.
Customer Success & Retention:
- Increase customer satisfaction, loyalty, and retention by creating positive customer experiences.
- Achieve and exceed sales and retention targets consistently.
Requirements:
- 3+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company.
- Excellent organizational skills, with the ability to keep pipelines updated and organized.
- Strong communication and rapport-building skills, capable of leveraging technology for remote interactions.
- Agile and flexible, with the ability to problem-solve and adapt quickly.
- Impeccable negotiation skills and a consultative approach to client interactions.
- Ability to analyze data and make sound, timely decisions.
This job is no longer accepting applications
See open jobs at Docebo.See open jobs similar to "Account Manager, Mid-Market (North America)" Work In Tech.