Director, Mid-Market Account Management
Docebo
Sales & Business Development
United States · Remote
Posted on Oct 7, 2025
Artificial Intelligence. Actual Impact.
At Docebo, AI isn’t just a buzzword — it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).
We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people — not just in theory — you're in the right place.
Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.
About This Opportunity:
The Director of Mid-Market Account Management at Docebo is responsible for driving revenue growth, retention and team performance across the customer base by leading a team of frontline managers. This role focuses on enabling predictable growth through disciplined pipeline management, consistent execution, and high-performing sales leadership. Reporting directly to the VP of Sales, the Director will oversee hiring, coaching, and developing sales leaders to ensure their teams consistently meet and exceed revenue, pipeline, and retention targets.
Responsibilities:
- Develop and execute a go-to-market strategy for the mid-market segment focused on expansion and retention.
- Lead, coach, and develop a team of 2-3 frontline sales managers, ensuring they drive accountability, performance, and professional growth within their teams.
- Hire, onboard, and retain top-performing sales leaders and account managers.
- Partner cross-functionally with Marketing, Customer Success, and Revenue Operations to ensure alignment on pipeline creation, forecasting, and territory coverage.
- Oversee accurate forecasting and pipeline management through consistent inspection and coaching.
- Collaborate with senior leadership to refine segmentation, coverage models, and compensation plans that support growth and scalability.
- Monitor team and individual performance metrics to identify trends, gaps, and opportunities for improvement.
- Serve as an escalation point for key deals, customer challenges, or process bottlenecks.
- Foster a high-performance culture centered on accountability, collaboration, and continuous improvement.
- Represent the mid-market organization in cross-functional leadership meetings, providing insight into performance, opportunities, and strategic initiatives.
Requirements:
- 10+ years of technology sales experience, preferably in SaaS or software.
- 3–5 years of experience managing frontline sales leaders (managing managers).
- Proven success leading mid-market or commercial sales teams with ACVs in the $30K–$150K range.
- Strong understanding of modern sales methodologies (MEDDPICC preferred) and pipeline management best practices.
- Demonstrated success in building, scaling, and leading high-performing sales organizations.
- Excellent oral and written communication skills, including executive-level presentation.
- Data-driven mindset with a track record of driving process discipline and forecast accuracy.
- Bachelor’s degree or equivalent experience.
- Ability and willingness to travel nationally as needed (up to 40%).
Benefits & Perks 😍
-Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
-Employee Share Purchase Plan
-Career progression/internal mobility opportunities
-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
-WeWork partnership and “Work from Anywhere” program
Hybrid Office Model 🏢
We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.
About Docebo 💙
Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.
Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!
Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations
(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
