Renewal Manager
Docebo
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Toronto, ON, Canada
Posted 6+ months ago
Artificial Intelligence. Actual Impact.
At Docebo, AI isn’t just a buzzword — it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).
We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people — not just in theory — you're in the right place.
Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.
About This Opportunity:
As a Renewal Manager, you will play a critical role in supporting Docebo’s contract renewal operations by driving consistency, compliance, and efficiency across our renewal processes. Reporting into Finance, this role is designed to focus on the strategy and execution of renewals, ensuring that internal stakeholders are fully enabled with accurate data, well-prepared agreements, and structured processes that mitigate risk and protect revenue.
You will partner closely with Account Management, Finance, Legal, and Operations teams to ensure renewals are executed seamlessly and aligned with company strategy. This role is ideal for someone detail-oriented, process-driven, and commercially aware who wants to make a measurable impact on revenue retention without direct customer-facing responsibilities.
You Will:
- Conduct detailed reviews of renewal contracts to ensure compliance with Docebo’s standards, policies, and revenue recognition requirements.
- Own the renewal workflow process within Salesforce, ensuring all opportunities move through the system accurately and on time.
- Coordinate with Finance and Legal to prepare, review, and execute renewal agreements, ensuring accuracy and consistency in terms, pricing, and contractual obligations.
- Develop and maintain renewal documentation, templates, and playbooks to streamline execution and reduce friction across teams.
- Provide data-driven insights and scenario modeling for renewal deals to support Account Management in strategic decision-making.
- Monitor and track renewal pipelines, providing forecasting support and reporting on renewal performance to leadership.
- Identify potential risks within renewal contracts (Pricing, Terms, Utilisation, etc.) and proactively recommend mitigation approaches.
- Reinforce process discipline by maintaining accurate records of all renewal opportunities and driving operational improvements.
- Contribute to continuous improvement of renewal strategies by analyzing historical outcomes, win/loss patterns, and discounting trends.
Minimum Qualifications:
- Bachelor’s degree in Business Administration, Finance, Legal Studies, or Related field (or equivalent experience).
- Strong analytical and problem-solving skills with the ability to assess financial and contractual risks.
- Excellent organizational and time management abilities; capable of managing multiple renewals simultaneously.
- Strong written and verbal communication skills for clear documentation and cross-functional collaboration.
- Proficiency in CRM systems (Salesforce preferred) and MS Excel/Google Sheets.
- Experience within a SaaS environment, particularly in pricing, finance, operations, or legal support roles.
Preferred Qualifications:
- Prior experience in renewals operations, deal desk, sales operations, contract administration, or business operations.
- Working knowledge of contract law or commercial contract administration.
- Exposure to financial modeling, pricing analysis, or revenue forecasting.
- Experience working cross-functionally in a global, fast-paced SaaS company.
Benefits & Perks 😍
-Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
-Employee Share Purchase Plan
-Career progression/internal mobility opportunities
-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
-WeWork partnership and “Work from Anywhere” program
Hybrid Office Model 🏢
We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.
About Docebo 💙
Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.
Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!
Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations
(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
This job is no longer accepting applications
See open jobs at Docebo.See open jobs similar to "Renewal Manager" Work In Tech.
