Senior Solution Deployment Manager
Docebo
This job is no longer accepting applications
See open jobs at Docebo.See open jobs similar to "Senior Solution Deployment Manager" Work In Tech.
Toronto, ON, Canada
Primary responsibilities, including but not limited to:
- Manage customers from different countries, managing multiple projects concurrently;
- Work with customers to identify and document Success Criteria that will be tracked over the duration of the Service Engagement.
- Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives;
- Document and effectively share Service Engagement project activities to ensure alignment and continuity across the Customer Success departments.
- Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation;
- Prevent, identify, quantify, and communicate risks internally and externally;
- Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
What it takes to be successful:
- A strong desire to become a Docebo product expert;
- Experience in an IT Project Manager role or in IT service implementation and delivery;
- Experience working with clients in the ‘Large Accounts, Enterprise’ space;
- Working knowledge of project management principles;
- Great understanding of consulting processes and software implementation lifecycle;
- Solid Knowledge in the areas of application programming and system design;
- A natural inclination to resolve customer problems and help them be highly successful.
Education and Experience:
- Typically 6+ years of relevant work experience.
- Experience working with support, QA, and product teams to resolve customer issues.
- BA/BS or equivalent experience;
- English Fluency (both written and spoken)
- French and/or Spanish Fluency is considered a plus;
- Ability to travel as required (10% or less)
- General knowledge of ETL (Extract Load and Transform) style data migration services;
- Minimum of 4 years of experience as an Implementation Specialist, Project Management, Technical Consultant, etc.
- Experience in E-Learning / Learning Management industry is preferred;
- General knowledge of programming languages and specific experience with REST Webservices
- General knowledge of HTML and CSS
- Strong knowledge of SAML and other Single Sign on Protocols
- Strong knowledge with HTTP clients such as Postman for testing web services
- Ability to write effective technical documentation
This job is no longer accepting applications
See open jobs at Docebo.See open jobs similar to "Senior Solution Deployment Manager" Work In Tech.