Senior Manager, Renewals
Docebo
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Toronto, ON, Canada
Posted 6+ months ago
Hey you! 👋 Want to work for one of the fastest growing SaaS companies in the world? 📈
We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training 💻 We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.
Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. 💙
So what are you waiting for? Apply today! Join 900+ global Docebians and change the way people learn.
Are you ready to be a part of the learning revolution? 🚀
About This Opportunity:
The Senior Manager of Recurring Revenue will lead the global team of Renewal Managers to drive customer retention and expansion outcomes. This role is central to ensuring Docebo’s continued growth by overseeing contract renewals, managing risk forecasting, and collaborating closely with Customer Success and Account Management teams. The Senior Manager will leverage their extensive experience in SaaS renewals to build scalable processes, foster strong customer and internal relationships, and achieve organizational revenue targets.
Responsibilities:
- Team Leadership: Directly manage, coach, and develop a global team of Renewal Managers, ensuring alignment with Docebo’s revenue goals and customer-centric values.
- Renewal Strategy: Define and own the contract renewal process for Docebo customers, driving proactive engagement to secure timely and accurate renewals.
- Customer Retention: Identify potential risks to customer retention and implement proactive strategies to mitigate churn and improve Net and Gross Dollar Retention Rates.
- Analysis and Insights: Partner with the Center of Excellence to analyze and identify retention trends and provide insights to the business.
- Cross-Functional Collaboration: Partner with Customer Success, Account Management, and Professional Services teams to ensure a seamless customer experience and maximize renewal and expansion opportunities.
- Forecasting: Lead renewal and risk forecasting processes, ensuring data accuracy and actionable insights for leadership.
- Negotiation: Manage customer negotiations for renewal terms, pricing, and contract modifications, focusing on creating mutually beneficial outcomes.
- Upsell and Cross-Sell: Identify opportunities to upsell and cross-sell additional Docebo products or services during the renewal process to drive customer value and revenue growth.
- Process Optimization: Design and implement scalable processes and best practices to enhance the efficiency and effectiveness of renewal management activities.
- Customer Advocacy: Act as a senior escalation point for renewal-related customer concerns, collaborating with internal teams to resolve issues and maintain high customer satisfaction.
Requirements:
- 5-10 years of experience driving customer renewals in a SaaS environment, with a proven track record of success in customer retention and expansion.
- Minimum of 3 years of experience in a people management role, ideally overseeing a globally distributed team.
- Deep understanding of SaaS contract management, negotiation, and procurement practices.
- Experience collaborating effectively with cross-functional teams to deliver on shared goals.
- Commercial acumen in contract management, procurement practices, upselling, and negotiation strategies.
- Customer-centric mindset paired with a results-driven, commercial-focused approach.
- Ability to navigate complex customer requirements and prioritize effectively in a fast-paced environment.
- Proficiency in CRM systems and other relevant tools, with the ability to leverage data for decision-making.
- Knowledge of Learning Management System (LMS) technologies is a plus.
- Ability to travel up to 25%, with notice.
- Experience in Technology Risk Management, Compliance, and Information Security
- Experience with compliance frameworks and federal security standards like FedRAMP, FISMA, NIST SP 800-53, SOC2, ISO 27001, RMF
- Working knowledge of NIST SP 800-53 concerning cloud technologies, architectures, and services
- Experience performing FedRAMP assessments, authorization, and continuous monitoring (ConMon) of cloud service offerings
In addition, individuals who are authorized FedRAMP users may require the following:
Benefits & Perks 😍
-Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
-Employee Share Purchase Plan
-Career progression/internal mobility opportunities
-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
-WeWork partnership and “Work from Anywhere” program
Hybrid Office Model 🏢
We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.
About Docebo 💙
Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.
Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!
Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations
(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
This job is no longer accepting applications
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