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Senior Salesforce Administrator

Docebo

Docebo

Software Engineering, Sales & Business Development
Toronto, ON, Canada
Posted on Thursday, June 13, 2024
We are looking for a Senior CPQ Administrator to enhance our support of the sales and finance teams. As a crucial part of our IT, you will be driving changes and continued support of our tools in the Salesforce ecosystem . The role is pivotal in helping us scale by ensuring our revenue engine runs smoothly. We pride ourselves on a team of incredibly talented, driven, and compassionate individuals, and we're keen to find someone who excels in critical thinking, organization, and proactive follow-through to achieve results.

Responsibilities:

  • Design and develop robust Salesforce solutions, leveraging Salesforce declarative (Creating Fields, page layout, Objects, Actions, Profiles, Permission sets, Flows, Workflows, Validation Rules etc.)
  • Admin configurations to the app (adding / modifying custom fields, page layout, lightning page, managing permissions and security settings)
  • Work with business partners to develop reports and dashboards
  • Ability to export / import data from/to Salesforce
  • Ability to support data issues by identifying root causes and fix the issue promptly
  • Provide end-user support through support tickets, training, and documentation
  • Work with Subject Matter Expert(s), Business Analyst(s) and technical Lead(s) to validate, understand, design and implement solutions that satisfy requirements in Salesforce
  • Administering Salesforce CPQ changes like but not only limited to updating price books, product setups & configurations/bundles, adjusting CPQs Pricing Calculator, product pricing, discount schedules and rules, approval rules, creating and adjusting CPQ generated customer facing templates, managing terms library
  • Sandbox environment management experience
  • Develop an understanding of Docebo’s business processes and how they interact with our product & Salesforce-related application ecosystem
  • Follow best practices and recommend solutions to stakeholders
  • Participate in daily stand-ups talking through challenges, sprint review
  • Work with tools such as Confluence, Jira to systematically manage work and project communication

Requirements:

  • Minimum 5 years of hands-on Salesforce Administration experience, specifically with Sales Cloud
  • Experience in supporting Salesforce CPQ
  • Knowledge of Salesforce billing is a plus
  • Comprehensive understanding of Salesforce's core functions and its limitations
  • Experience with SOQL to debug and fix data issues
  • Experience with Salesforce declarative programming tools such as lightning Flows
  • Experience working with data migration and import tools such as Data Loader and Data Import Wizard
  • Experience with installing and configuring to use Managed Packages from Salesforce Partners
  • Ability to manage several ongoing customization projects from end-to-end, including gathering requirements, solution design and development, and finally working with stakeholders to roll out the solution to their teams
  • Highly developed interpersonal and written/spoken communication skills to work with cross-functional teams, primarily Sales, Demand Generation, Customer Success, Revenue Operations, and Finance
  • Proven experience building effective CRM-based solutions
  • Self-motivated, independent, and team-oriented, with a commitment to excellence
  • Basic knowledge of the Software Development Life Cycle (SDLC)
  • Experienced in the Quote to Cash from Systems and Process side
  • Experience supporting sales and finance teams
  • Strong Business background and working with SAAS industry
  • Ability to work independently and with team to meet deadlines