Work In Tech

Your role as Team Lead, Trauma and Crisis

Dialogue is looking for a Team Lead, Critical Incident Response to take part in our mission to help people improve their well-being. Working closely with Marie-Laurence Laroche-Tanguay, Service Operations & EAP Manager, your role will be to manage a team of trauma counsellors, while supporting the growth of our services and external network. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!

What you’ll be doing:

• Managing a team of 5 trauma counsellors
• Overseeing the quality of the 24/7 services provided to our clients
• Developing strategies to maintain a high level of customer satisfaction and closely monitoring intervention speed
• Growing and maintaining our external network of trauma specialists
• Finding ways to automate tasks to improve our business efficiency

We’d love to hear from you if you have:

• Experience with post-traumatic intervention, suicide and crisis intervention, and management coaching
• The capacity to communicate in French and English, both written and spoken
• Strong communication and team management skills
• The ability to manage competing priorities in a fast-changing environment
• The ability to analyze operations and build improvement plans

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We’ve got you covered!

• A comprehensive benefits plan for our part-time (21+ hrs) and full-time employees
• Unlimited access to a variety of Dialogue's programs for you and your immediate family
• 3 weeks of vacation, 10 sick days, 3 wellness days, and 1 paid volunteer day for our full-time employees
• A flexible schedule and a hybrid work approach
• A team of bright, hard-working, and caring people to foster your growth!

About Dialogue

Dialogue is the #1 virtual care provider in Canada. We’ve helped more than 48,000 organizations up their wellness game through our Integrated Health Platform™, which offers a wide range of services, including primary care, mental health, employee assistance program (EAP), and wellness. Discover the true definition of humanized healthcare™ with our team to guide you at every step of the way.