Job Title: Crisis Support Worker

Location: London, ON

Remote: No

Business Unit: Health

Department: Health Services

Position Overview

Calian is currently hiring Crisis Support Workers to support a 911 call centre for a public safety organization.

We are looking for Sunday-Tuesday, 12 hour coverage (7AM-7PM and 7PM-7AM).

Responsibilities

• Offer immediate de-escalation and support to those experiencing a mental health crisis

• Divert non-emergent mental health-related calls for service, to more appropriate services including regional mental health and addiction support services

• Decrease the volume of non-emergent mental health-related calls

• Reduce the use of public safety personnel for non-emergent responses when appropriate

• Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the de-stigmatization of mental health issues.

Qualifications

• University degree or college diploma in psychology, social work, nursing, counselling or equivalent.

• Telephone crisis service delivery, preferably more than 2 years’ experience

• Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone

• Delivery of over the phone assessments and safety planning

• Demonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisis

• Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis

• Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral

• Critical thinking and problem-solving skills

• Ability to effectively and efficiently navigate multiple computer systems

• Ability to work well both independently and as part of a multi-disciplinary team.

Additional Requirements

• You will be able to obtain a Provincial Security Clearance

Compensation

$35/hour plus shift premium

Vacancy

• There are 2 vacancies