Senior Manager, Operations Enablement (6-month contract)
Dataperformers
Job Type: Temporary Contract
Work Model: Hybrid
Reference code: 130801
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
- Have many careers in one Firm.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Learn from deep subject matter experts through mentoring and on the job coaching
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What will your typical day look like?
This Sr. Manager Operations Enablement, will be part of the Central Business Services team and will work across the 19 teams in CBS to assist in delivering firm wide projects, be responsible for project management when required and delivery activities related to the planning and execution of the strategic initiatives across our varying CBS teams. The Business Support Manager will leverage agile best practices and work alongside the Partner, Service Delivery and CBS Leaders to synthesize key deliverables into digestible content that can be used for broader socialization and will be accountable to monitor and analyze key performance metrics.
This may include reviewing operational data, financial reports, or customer feedback to identify trends, areas for improvement, and potential bottlenecks. This role will also be accountable to work with the Partner, Service Delivery to ensure activities to support our talent value proposition are being rolled out as per plan to our 800-member team to create moments that matter.
In this role, you will be accountable to:
• Track Key Performance Indicators (KPIs) across the portfolio and create quarterly scorecards. These scorecards will be used to communicate progress, highlight achievements, and identify areas for improvement
• Collaborate with CBS leadership to translate workplans and initiatives into easily understandable content. This content will be shared with the team and entire organization to secure buy-in and maintain momentum towards achieving objectives
• Gathering valuable feedback and identifying any barriers that may hinder the successful completion of projects. You will represent the Partner, Service Delivery, in addressing these challenges and finding solutions
• Responsible for managing ad hoc project initiatives as required. This may involve coordinating key projects to ensure their successful completion
• In conjunction with Partner Service Deliver manage key talent processes across CBS (QBRs, Manager Alignment Sessions, TVP realization activities, etc)
• Under direction of Service Delivery Partner support day to day ad hoc requests associated with CBS Operations
• Assist in setting up and monitoring CBS annual budget of $52M
In summary, as a Sr. Manager, Operations Enablement, you will play a crucial role in driving the success of CBS and Service Delivery initiatives. Your ability to effectively communicate, analyze performance metrics, and manage projects will be essential in achieving organization objectives and maintaining forward momentum
About the team
Central Business Services (CBS) is the “engine” that drives customer focused service delivery on behalf of the Firm, enabled by technology and a continuous improvement mindset. With our singular-focus on the support services our customer – our leaders, and people across the Firm need every day to serve our clients to win in the market.
The team at present is accountable for providing enabling area support in the following four areas. The first is financial support related to engagement financial, procure to pay, expenses and managing the integration of our financial systems, processes and functionality. The second is executive support services and workplace services support. The third is event planning, payroll and talent services support. The final area is around providing support to practitioners in obtaining the necessary level of security clearance to work on any provincial or federal government engagement, GIMS Audits, Conflict Checks, Background Checks and the completion of Anti-Corruption activities.
Enough about us, let’s talk about you
You are someone who has expertise in the following areas:
• Agile project management approaches, methods, & resourcing – adapted to various technical and non-technical project types and delivery models
• Strong verbal and written communication abilities
• Budgeting and forecasting experience
• Ability to develop and present material using excellent written, verbal, and visual communication modalities, with the ability to express complex concepts effectively to a variety of audiences.
• Advanced Microsoft Office skills and the ability to craft engaging power point presentation
• Manage multiple projects concurrently
• Promote collaboration and teamwork including working for consensus and contributing to achievement of team/group goals.
Due to the nature of the role having interactions with National & Global clients, English is required for this position.
Total Rewards
The salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
