At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Have many careers in one Firm.
Be expected to share your ideas and to make them a reality.
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.

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What will your typical day look like?

In this role, you’ll leverage your strong foundation of HR knowledge, together with technology and analytics, to deliver premium Talent solutions across the firm.

You’ll be accountable to:

Support the development, execution, and timely delivery of Talent processes and projects;
Owner and escalation point for processes not limited to: hiring (experienced, campus), people movement (temp to perm, contract extension, promotions, transfers), international mobility, mergers and acquisitions.
Provide functional expertise and specialized knowledge to address escalations and/or complex inquiries;
Oversight to ServiceNow and SuccessFactors systems; ensuring successful integration between HRIS database and third-party providers, working with IT to troubleshoot errors as needed;
Lead annual activities and project manage any additional processes or projects that fall under the team’s remit;
Ensure data quality standards are met, assist in developing the business rules and determining solutions to address ongoing issues while maintaining awareness of downstream system impacts;
Review and assess processes to identify optimal service solutions, continuous improvement, and opportunities to grow the overall service delivery capability;
Assess work volume and oversee team scheduling, staffing, and resourcing to plan accordingly with leadership, including to anticipate peak periods and annual employee events;
Coach, mentor and support team members to build strong process knowledge, deliver with high degree of accuracy and develop exceptional customer service skills – providing insight into performance gaps to identify areas for growth;
Develop relationships and work with Talent Acquisition, Mobility, Total Rewards, Wellness & Benefits, IT to work as one Deloitte Talent to provide the best Talent experience for team members;
Liaise with Firm Legal to understand implications of government regulations and policy changes.

About the team

As a key member of the Talent Services leadership team, and reporting into the Senior Manager, the Talent Services Manager leads a high impact team of HR professionals. These team members are stewards of the employee experience through the provision of consolidated administrative operational support delivered via an inquiry and transactional service center that elevates the human experience and provides exceptional customer service.

Enough about us, let’s talk about you

You are someone who has expertise in the following areas:

5 years experience, including a combination of team supervisory leadership experience and at least 3 years of deep technical system knowledge;
Strong foundational knowledge of HR practices, data, systems and processes, in progressive HR roles;
Well-developed verbal and written skills – able to communicate clearly to audiences at every level;
Ability to quickly build trusted relationships and take a collaborative approach to delivering projects and initiatives across all functions and levels within the Firm;
Strong process orientation, time management and prioritization skills – able to get above the weeds to address the crux of the matter;
Proven ability to draw on data and analytics to provide insights, analyze trends and drive continuous improvement;
Excellent capabilities using Microsoft Office (Excel, Word, PowerPoint) and HRIS software (ServiceNow, SuccessFactors and PeopleSoft);
Due to the nature of the role having interactions with National clients, bilingualism in French and English is required
Motivated to deliver excellent service, works hard but plays just as hard on the weekends!

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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