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Senior Configurator, ServiceNow Delivery



Toronto, ON, Canada
Posted on Thursday, June 27, 2024

Job Type: Permanent
Work Model:
Reference code:
Primary Location:
Toronto, ON
All Available Locations:
Toronto, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

  • Learn from deep subject matter experts through mentoring and on the job coaching
  • Be encouraged to deepen your technical skills…whatever those may be.
  • Partner with clients to solve their most complex problems


Are you interested in being part of this agile and global team environment? Keep reading!

What will your typical day look like?

As a Senior Configurator specializing in ServiceNow, your role will be pivotal in driving significant enhancements and innovations to our platform, thereby empowering our Canadian firm's operations. You will be operating within a highly collaborative setting, utilizing specialized tools that facilitate seamless virtual interaction across diverse locations and time zones.

Our aim is to establish a new practice dedicated to ServiceNow, staffed by a team committed to innovation. We are seeking individuals who resonate with this vision and are eager to contribute to the development of a ServiceNow platform that optimizes our business operations to the fullest extent possible.

In this role, your typical day will be marked by:

  1. Spearheading impactful improvements to the ServiceNow platform, thereby enriching user experience and enhancing operational efficiency.
  2. Collaborating within a virtual environment, using specialized tools to effectively liaise with colleagues across multiple locations and time zones.
  3. Contributing to the establishment of a new ServiceNow practice, working in synergy with a team that values innovation and is passionate about leveraging the platform to its full potential.
  4. Actively participating in the continuous evolution of our ServiceNow platform, ensuring it is an enabler for our business in every possible way.

As a Senior Configurator on the Canadian ServiceNow Team:

  • You will act as trusted advisor to business stakeholders.
  • You will work directly with the product team, and stakeholders to gather information and synthesize findings into business requirements and design.
  • Your strong technical skills regarding technical topics and remote collaboration skills are critical to this role.
  • You will assist your project manager or scrum master by providing updates on project processes and deliverables. Where appropriate, you can be hands on and perform platform configuration as required.
  • You are hands on with the technology best practices of ServiceNow and will use this knowledge you possess to participate in and support cross technology improvement initiatives.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you


  • A bachelor’s degree or relevant industry experience.
  • 5+ years of experience in eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design an optimal solution.
  • Experience with at least 1 of following areas of the ServiceNow platform: ITSM (IT Service Management), SPM (Strategic Portfolio Management), CSM (Customer Service Management), HRSD (HR Service Delivery), LSD (Legal Service Delivery), ITAM (IT Asset Management), IT Operations Management (ITOM), Virtual Agent.
  • Must have hands on experience in ITSM – IT Service Management module of ServiceNow.
  • Must have knowledge of UI builder and Workspace configuration in ServiceNow.
  • Should have hands-on experience in Business Rules, Script Include, ACLs, and all server-side scripting in best practice.
  • Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
  • Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications.
  • Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications.
  • Providing support / guidance to the development teams during the analysis, development, and testing processes.
  • Reviewing the code to ensure best standards and practices are implemented by the technical team.
  • Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.
  • Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.
  • End-to-end ownership of Solutioning for current & new opportunities (starting from requirement analysis to proposal delivery).
  • Experience in Agile methodology (SAFe/Scrum) and working with global teams.


  • Robust knowledge on ITIL or talent functions.
  • Experience in a multinational organization.
  • ServiceNow/ITSM certifications.

Total Rewards

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.