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ServiceNow Technical Delivery Manager - Audit/Risk/GRC/IRM, Deloitte Global Technology



Canada · Multiple locations
Posted on Wednesday, March 6, 2024


As a project manager, you will lead and manage projects on multiple leaves, deliver on actives that will propel your career forward!

What will your typical day look like?

This role will work within a small, dedicated team to deliver solutions while ensuring our instance stays aligned to our internal best practices. The main focus of delivery will center around our Audit practice and ensuring we deliver solid solutions that underpin the overall compliance strategy of Audit within our firm. In this interesting and diverse role, you will:

  • Be able to work with many other ServiceNow professionals across the globe to provide input on setting standards and path forward to collectively deliver solutions internally within Deloitte.
  • Manage the QAP release strategy.
  • Manage the quality of backlog and be accountable to it.
  • Drive ServiceNow upgrade planning and execution.
  • Understand system limitations and collaborate with the architects to produce alternate solutions.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you


  • Minimum 3+ years of experience in ServiceNow.
  • Minimum 1+ years of experience in supervisory or people management functions.
  • Expert knowledge of enterprise grade Service Management platforms and their application to complex hybrid cloud and on premise solutions
  • Good understanding of IT Security standards, policies, procedures.


  • Prior experience in professional services environment or similar Demonstrated ability in solution or enterprise architecture ServiceNow Certified System Administrator or ServiceNow CIS is an asset.
  • CISA certification is desirable but not necessary.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.