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Business Support Manager



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Customer Service
Toronto, ON, Canada
Posted on Wednesday, February 7, 2024

Job Type: Permanent
Reference code: 125716
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kanata, ON; Kitchener, ON; Langley, BC; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Vaughan, ON; Victoria, BC; Windsor, ON; Winnipeg, MB

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

  • Partner with clients to solve their most complex problems
  • Be empowered to lead and have impact with clients, our communities and in the office.
  • Be expected to share your ideas and to make them a reality.


Join one of the dynamic teams at Deloitte!

What will your typical day look like?

Position based in Quebec due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position - Quebec Based Only.

This Business Support Manager role, will be part of the Central Business Services team and will work across the 19 teams in CBS to assist in delivering firm wide projects, be responsible for project management when required and delivery activities related to the planning and execution of the strategic initiatives across our varying CBS teams. The Business Support Manager will leverage agile best practices and work alongside the Partner, Service Delivery and CBS Leaders to synthesize key deliverables into digestible content that can be used for broader socialization and will be accountable to monitor and analyze key performance metrics. This may include reviewing operational data, financial reports, or customer feedback to identify trends, areas for improvement, and potential bottlenecks. This role will also be accountable to work with the Partner, Service Delivery to ensure activities to support our talent value proposition are being rolled out as per plan to our 800 member team to create moments that matter.

In this role, you will be accountable to:

  • Track Key Performance Indicators (KPIs) across the portfolio and create quarterly scorecards. These scorecards will be used to communicate progress, highlight achievements, and identify areas for improvement
  • Collaborate with CBS leadership to translate workplans and initiatives into easily understandable content. This content will be shared with the team and entire organization to secure buy-in and maintain momentum towards achieving objectives
  • Gathering valuable feedback and identifying any barriers that may hinder the successful completion of projects. You will represent the Partner, Service Delivery, in addressing these challenges and finding solutions
  • Responsible for managing ad hoc project initiatives as required. This may involve coordinating key projects to ensure their successful completion
  • In conjunction with Partner Service Deliver manage key talent processes across CBS (QBRs, Manager Alignment Sessions, TVP realization activities, etc)

In summary, as a Business Manager, you will play a crucial role in driving the success of CBS and Service Delivery initiatives. Your ability to effectively communicate, analyze performance metrics, and manage projects will be essential in achieving organization objectives and maintaining forward momentum

About the team

Central Business Services (CBS) is the “engine” that drives customer focused service delivery on behalf of the Firm, enabled by technology and a continuous improvement mindset. With our singular-focus on the support services our customer – our leaders, and people across the Firm need every day to serve our clients to win in the market.

The team at present is accountable for providing enabling area support in the following four areas. The first is financial support related to engagement financial, procure to pay, expenses and managing the integration of our financial systems, processes and functionality. The second is executive support services and workplace services support. The third is event planning, payroll and talent services support. The final area is around providing support to practitioners in obtaining the necessary level of security clearance to work on any provincial or federal government engagement, GIMS Audits, Conflict Checks, Background Checks and the completion of Anti-Corruption activities.

Enough about us, let’s talk about you

You are someone who has:

  • Agile project management approaches, methods, & resourcing – adapted to various technical and non-technical project types and delivery models
  • Strong verbal and written communication abilities
  • Budgeting and forecasting experience
  • Ability to develop and present material using excellent written, verbal, and visual communication modalities, with the ability to express complex concepts effectively to a variety of audiences.
  • Advanced Microsoft Office skills and the ability to craft engaging power point presentation
  • Manage multiple projects concurrently
  • Promote collaboration and teamwork including working for consensus and contributing to achievement of team/group goals

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

This job is no longer accepting applications

See open jobs at Dataperformers.