Dynamics 365 Customer Engagement Manager
Job Type: Permanent
Reference code: 125705
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Edmonton, AB; Ottawa, ON; Vancouver, BC; Victoria, BC
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
- Have many careers in one Firm.
- Partner with clients to solve their most complex problems
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
What will your typical day look like?
As part of the Microsoft Dynamics CRM (Customer Relationship Management) team, you will get to work in a fast growing and challenging environment with like-minded people who are eminent in their respective technical field. Take your team working skills to a higher level by working in a collaborative team analyzing client issues and developing solutions. As a manager, you will bring your leadership skills in training and mentoring staff. Work with your clients and have an advisory function in their daily routines. You will define requirements and drive the completion of deliverables while understanding client business and technical requirements. You will also supervise and mentor junior staff and manage parts of client engagements. And last but not the least, develop a project management mindset by prioritizing objectives, planning and status reporting to your peers and clients on a daily basis. You will also have to travel within Canada and to some U.S. locations to work on client assignments.
About the team
Consulting is a fully integrated part of Deloitte—and we’re proud to be the only large professional services organization to offer our clients a full range of services. We work hand-in-hand with clients to improve business performance, drive shareholder value and create competitive advantage. You’ll help our clients solve problems by applying the knowledge gained from a wealth of global experience. We offer a full array of consulting services, but what truly distinguishes us is the approach and delivery of these services—and the results we help our clients achieve.
Enough about us, let’s talk about you
As a Microsoft Dynamics CRM Manager, you have:
• Completed an undergraduate degree or a post graduate degree. A professional designation is a bonus!
• Minimum 5-10 years of implementation experience and minimum 5 years experience in configuring and customizing in Microsoft Dynamics CRM.
• Experience doing .Net development, performing client-side programming using Dynamic HTML, and a strong understanding of relational database concepts and experience with MS SQL is considered an asset
• Excellent interpersonal relations to work effectively on a team and provide excellent professional client service
• Superior communication skills, and able to develop, present new ideas, conceptualize new approaches and solutions to clients.
• Previous experience in leading and mentoring.
The salary range for this position is $90,000 - $175,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.