Conferencing Solutions Analyst



Toronto, ON, Canada
Posted on Friday, November 10, 2023

Job Type: Permanent 
Reference code: 125099   
Primary Location: Toronto, ON  
All Available Locations: Toronto, ON 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

  • Be encouraged to deepen your technical skills…whatever those may be.
  • Partner with clients to solve their most complex problems
  • Be empowered to lead and have impact with clients, our communities and in the office.


Do you enjoy collaborating with others to help solve problems? Keep reading!

What will your typical day look like?

The successful candidate is expected to work primarily in the Toronto office, but may be required to work virtually with our team in other locations. As a member of the DT Support team within Deloitte Technology – Canada organization, the successful candidate will report into the IT Manager of the Conferencing Solutions team. DT - Canada personnel are also members of the larger Deloitte Management Services organization that delivers internal services to the firm’s practitioners and staff. 

The incumbent will possess strong oral and written communication, technical, problem resolution skills and the ability to work under pressure.  The incumbent will be primarily responsible for providing virtual and in-person conferencing support. Additional responsibilities include hardware, software and basic networking support, documenting issues and resolutions, following incident management processes, maintaining inventory and completing other duties as assigned. The successful candidate should have the ability to work in a demanding environment both independently and within a team.

Positive, resilient, resourceful and dedicated to delivering high quality service, the successful candidate will act as a primary point of escalation for all technology-related issues in the supported practice offices. The incumbent will demonstrate strong collaboration skills in working with fellow technicians and with the Information Technology Services support teams who oversee centralized service provisions.


Role and Responsibilities
•    Provide virtual conferencing support to end users in the country and on-site conferencing support in the Toronto office. 
•    Provide hardware and software end-user support, either on-site or remotely.
•    Configure, deploy, troubleshoot and provide hardware support for firm notebook computers, mobile devices and printers.
•    Create, update and track support tickets using the firm’s incident management tool.
•    Facilitate computer repairs with vendors to ensure hardware is properly maintained to standards.
•    Provide end-user support/training on new and existing applications.
•    Participate in small operational projects within the assigned region.
•    Update and maintain inventory records in the firm’s asset management system.
•    Identify opportunities for innovation in client service delivery and process efficiency.
•    Participate and engage actively in periodic team, Support Services or DT - Canada meetings.
•    Ability to work within flexible hours between 7:30am and 7pm.  Weekend and after-hours support may be required to meet project specific timelines and goals.
•    Move, install, set up, and configure IT equipment within our various locations.

About the team

Our Deloitte Technology Conferencing Solutions Support team is looking for a technology analyst to provide on-site and virtual conferencing support to our diverse base of professionals in the country, as well as end-user support in the province.

Enough about us, let’s talk about you

•    Post-secondary education in an IT discipline would be an asset.
•    2-3 years of experience providing hardware/software support in a Windows environment (especially Windows 10), with advanced knowledge of supporting Microsoft Office, O365 and other software applications.  
•    Experience working in a networked environment and ability to perform advanced troubleshooting of networked devices (laptops, tablets, mobile devices, printers) onsite and remotely.
•    Familiarity with in-room technology such as Crestron is an asset.
•    Experience with Teams, Zoom, WebEx conferencing platforms.
•    Troubleshooting within the MacOS environment is an asset
•    ITIL Foundations Certification is an asset.
•    A relevant Microsoft certification is an asset. 
•    Demonstrated ability to resolve moderately complex technical issues, providing accurate analysis and suggesting appropriate solutions.
•    Strong interpersonal, troubleshooting, organizational skills and the ability to work under pressure. 
•    Consistent, timely delivery of high-quality work with an ability to prioritize tasks based on relative importance and urgency.
•    Flexibility, energy and ability to work well with others in a team environment.
•    Demonstrated ability to collaborate within a team and across teams (to help improve processes or services).
•    Demonstrated ability to operate under minimal supervision, with virtual interaction.
•    Strong, effective and clear oral and written communication skills in French and English would be an asset
•    Ability to work with diverse cultures in an in-person and virtual environment.
•    Proven ability to work with all levels of management.


Our promise to our people: Deloitte is where potential comes to life.


Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours


At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or  for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.