Manager, Workplace Services



Montreal, QC, Canada
Posted on Thursday, November 9, 2023

Job Type: Permanent 
Reference code: 125079   
Primary Location: Montreal, QC  
All Available Locations: Montreal, QC 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

  • Build a network of colleagues for life
  • Be empowered to lead and have impact with clients, our communities and in the office.
  • Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.

What will your typical day look like?


  • Manage a diverse team of Workplace Service Professionals including delegation, supervision, task management and quality review
  • Responsible for Facilities Management, working with the team to oversee day-to-day activities of maintenance programs, ensuring all elements of infrastructure and assets are maintained
  • Oversee the mailroom, print production, various vendors, and move management
  • Involved with change management, such as build-outs, renovations, operational readiness, sustainability, and occupancy preparation, meeting ISO compliance
  • Develop detailed resourcing and work plans, direct project teams, deliver status, meet deadlines, manage to budget, meet or exceed quality standards
  • Creates an inclusive culture that encourages and recognizes individual and team achievements to promote engagement and retention of top talent, and to foster continuous improvement

About the team


The members of the Workplace Services team possess a practical body of knowledge that is applied in the delivery of office support. It includes responsibilities in the areas of facilities, mail/print, catering, and reception. 

The Workplace Services Professionals (WSP) are at the center of our clients and guests’ experience –setting the tone from beginning to end. Reporting to the Senior Manager of Workplace Services, the Manager is accountable for maintaining a high level of service within Facilities Management (FM), managed occupant services and local and regional operations. This individual will thrive in a fast-paced team environment, exercise discretion and diplomacy in all interactions and will be versatile to build strong relationships across the firm. 

Enough about us, let’s talk about you


You are someone who has:   

  • Minimum of 5 years of managerial and operational experience, preferably within a complex professional service work environment
  • Previous experience within office administration and facilities management is an asset
  • Experience that demonstrates excellent customer service, strong communication and coaching, and the ability to organize and prioritize
  • Able to take initiative.  Assertive, confident, and willing to take appropriate and proactive action to accomplish tasks with a positive ‘can-do’ attitude and professional demeanor
  • Strong level of knowledge of common industry software, such as Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio) and Adobe Acrobat
  • Demonstrated enthusiasm for continuous learning and growth
  • Bilingualism in French and English is required
  • Ability to travel, and provide after-hours on-call emergency support when required

*Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams.


Our promise to our people: Deloitte is where potential comes to life.


Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours


At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.