Work In Tech

--

About the team

Reporting to the Manager of Workplace Services, the Workplace Services Facilities Supervisor is responsible for maintaining a high level of service within Facilities Management (FM), managed occupant services and local and regional operations.
The Supervisor will be accountable in delivering quality work in the most timely and efficient manner and is responsible for the identification and adoption of best practices.  This individual will thrive in a fast-paced team environment, exercise discretion and diplomacy in all interactions and will be versatile to build strong relationships with internal enabling areas.  
This individual is a member of the Workplace Services team and a key contributor to the achievement of tactical goals.  
Responsibilities include oversight of areas of facilities, asset management, project management, operational readiness, vendor relations, emergency response and business continuity.

What will your typical day look like?

•    Responsible for Operations & Maintenance (O&M), ensuring all mechanical elements of leased infrastructure are functioning as intended, compliant with laws and regulations, and serviced for efficiency, reliability and safety
•    Oversees day-to-day activities of reactive and preventative maintenance programs, facility inspections
•    Supervise and coordinate various vendors and contractors for general building maintenance
•    Oversight of interior elements such as furniture, fixtures and equipment, tracking and maintaining inventories
•    Utilize internal ticketing software to monitor and resolve requests and issues
•    Manage service requests, e.g. freight elevator deliveries, after-hours access, shredding vendors, etc.
•    Manages people relocations, new hires, departures, packing or unpacking assistance, movers coordination.  Overall assignment of storage drawer allocations.
•    Involved with change management, such as build-outs, renovations, operational readiness, and occupancy preparation
•    Involved with business readiness for multiple global ISO obligations and compliance, in preparation for yearly onsite/virtual audits
•    Alignment with environmental sustainability initiatives and compliance, to ensure the enhancement of energy consumption performance, biodegradable waste management, and greening programs from a real estate perspective
•    Anchor all actions in a deep understanding of expectations, needs and challenges along with a solid knowledge of Workplace Service processes and practices
•    Implement best practices and identify opportunities for standardization and process improvement leveraging technology
•    Develop effective working relationships with other Business Operations team members
•    Foster continuous improvement, knowledge sharing and team building to build a high-performing team through periodic meetings, events and networks, and other initiatives
•    Ensure team member competence through formal training, on-the-job coaching, and routine and effective communication
•    Supervise and inspire your team to find efficiencies and cost savings opportunities, and to work to their highest capabilities in order to provide exceptional customer service
•    Act as a role model for our Reinvented Performance Management experience by actively playing the role of a team leader and coach
•    Develop detailed resourcing and work plans, direct project teams, deliver status, meet deadlines, manage to budget, meet or exceed quality standards
•    Leverage operational reports, service level agreements, and process KPIs to ensure we meet our commitments
•    Connect the dots between strategy and execution across Business Operations
•    Proactively seeks out internal and external opportunities to build networks
•    Creates an inclusive culture that encourages and recognizes individual and team achievements to promote engagement and retention of top talent

Enough about us, let’s talk about you

•    Minimum 2-4 years of supervisory and operational experience, preferably within a complex professional service work environment
•    IFMA Facilities Management Professional (FMP) designation an asset
•    Previous experience with physical office moves and building out new office environment
•    Experience that demonstrates excellent customer service skills, strong communication and organizational skills, and the ability to work in a new and growing team environment
•    Demonstrated experience in coaching and provide relevant learning to a team
•    Effective skillsets in the areas of organization, priority and time management and problem solving
•    Able to take initiative.  Assertive, confident, and willing to take appropriate and proactive action to accomplish tasks with a positive ‘can-do’ attitude and professional demeanor
•    Strong level of knowledge of common industry software, such as Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio) and Adobe Acrobat
•    Demonstrated enthusiasm for continuous learning relevant to the role
•    Bilingualism in English and French is required
•    Ability to travel as required
•    Ability to provide after-hours on-call emergency support as required

*Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams.