Work In Tech

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

As a ServiceNow Business Systems Analyst, you will maintain a solid knowledge base of the functional capabilities of the various areas and products within the assigned product portfolio. You will use agile methods to analyze, define and document requirements. You will work with stakeholders and product teams to drive consensus on scope, design and implementation decisions. You will also provide agile coaching to product teams and facilitate agile ceremonies. You will partner with Engagement Managers in leading, directing, and reviewing all activities associated with delivering technology products. You will also be responsible for product quality, project timeliness, and customer satisfaction.

Responsibilities:

• You will work with business owners to define and document requirements for a named set of custom developed or vendor software products, as well as write user stories, acceptance criteria, feature description decks, user guides, process flows and wireframes.
• You will have the opportunity to conduct Design Thinking sessions to gain insights into end user and customer needs.
• You will lead the product backlog for a product by facilitating visioning sessions, assist in defining and prioritizing features and by maintaining product backlogs.
• You will partner with other Business Analysts to collaborate on team dependencies and build a community of practice.
• You will engage with various ITS organizations to resolve problems in production and non-production environments as they arise.
• You will possess overall understanding of appropriate business processes and workflows.
• You will engage business owners and other ITS resources to respond to requests for new applications and/or enhancements and collaborate with the Engagement Manager to create and present the appropriate project on-boarding processes and materials.
• You will lead all Testing and QA activities within the project lifecycle, to include leading off-shore QA resources to develop and execute Test Plans, Test Scripts and all other work and activities related to Quality Assurance of the Products.
• You will partner with the Engagement Manager and clients to plan and execute User Acceptance Testing.

About the team

Deloitte Global:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

You are someone with:

• Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications
• Knowledge of ServiceNow modules within ITSM, ITBM, IRM is essential
• 5+ years of experience working in supporting multiple software projects in various IT roles
• 3+ years of Business Analyst or System Analysis experience in an agile environment.
• 2+ years of Quality Assurance experience, with demonstrated ability in applying repeatable quality assurance processes and methods to enterprise-wide technology projects or initiatives. Experience with test plan creation, automated test scripting, and load/stress testing.
• In-depth knowledge of software development lifecycles including Agile development and testing.