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Manager, Infrastructure Monitoring & Performance Management, Deloitte Global Technology(



IT, Other Engineering
Toronto, ON, Canada
Posted on Friday, April 28, 2023

Job Type: Permanent
Reference code: 123636
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Vancouver, BC

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Experience a firm where wellness matters.
  • Be expected to share your ideas and to make them a reality


Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

As Unified Performance Management & Analytics (UPMA) Manager within Deloitte Technologies, you will be a subject matter expert in infrastructure monitoring technologies and lead a team of technology professionals to provide monitoring tooling and performance health analysis to teams and member firms across Deloitte.

Work you’ll do:

  • Lead, mentor, and develop team members to excel in their areas of expertise and career goals
  • Subject Matter Expert in infrastructure monitoring technologies for network, server, serverless, and synthetic monitoring
  • Responsible for the operational stability of the technologies offered through the UPMA Service
  • Participate in a rotational on-call for the UPMA systems and act as an escalation manager when required
  • Manage and oversee the day-to-day activities of the team ensuring adherence to standards, best practices, and project methodology
  • Act as a trusted technical advisor to leadership and customers of the UPMA service technologies
  • Facilitate and implement continual improvement to provide ongoing value to UPMA customers
  • Manage and maintain operations and maintenance for the suite of enterprise systems in line with change management processes
  • Direct and deliver reports to senior leadership on the success of the UPMA service in line with requests from internal teams and stakeholders
  • Direct and manage the identification and resolution of technical problems associated to systems
  • Manage vendor relationships and influence product development where appropriate

About the team

Deloitte Global:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

You are someone with:

  • Bachelor’s degree in computer science or a related field or equivalent industry experience
  • Minimum 6 years of experience in technical operations and support, delivery management, and team leadership
  • Knowledge of monitoring and performance systems in an enterprise environment such as MS SCOM, Dynatrace, SolarWinds Orion, and NetBrain
  • Knowledge of infrastructure technologies including cloud, networking, software/hardware systems, and applications
  • Understanding of ITIL practices and SAFe methodology
  • Excellent communication skills (reading, writing, listening, speaking, and presentation)
  • Must have ability to work independently as well as in a team environment
  • Ability to thrive in a fast paced, multi-tasking environment

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.