Manager/Senior Manager, ServiceNow CSM
Job Type: Permanent
Reference code: 122113
Primary Location: Montreal, QC
All Available Locations: Montreal, QC; Brossard, QC; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Laval, QC; Moncton, NB; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Toronto, ON; Vancouver, BC; Victoria, BC; Winnipeg, MB
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- Have many careers in one Firm.
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Are you a Customer Technology professional with excellent technical delivery skills who enjoys working with a variety of stakeholders? If so, then this is the role for you!
What will your typical day look like?
As a CSM Manager/Senior Manager within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.
About the team
At Deloitte, we are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. Our team has over 300 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great customer experiences.
We are proud to be a Global Elite Partner of ServiceNow’s. With global reach and scale, we are able to offer our Canadian clients a global capability with a highly qualified local presence.
Enough about us, let’s talk about you
You are someone with:
• 3-5 years of experience working with ServiceNow CSM (Customer Service Management)
• 5+ years of experience with ServiceNow or other SAAS CSM design and architecture
• Ability to work with a large number of stakeholders with strong people and management skills
• Demonstrated experience in the management of functional and business requirements, and the delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
• Established background in carrying out the functional analysis of a project from beginning to completion
• Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience
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The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
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