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As a Senior Account Manager on the Customer Success team, you will be responsible for managing and growing strategic relationships within a portfolio of Dash Social's most important enterprise customers. A key focus of this role is expanding the scope of our partnerships by building relationships across additional brands within parent company structures. You'll navigate complex enterprise organizations through effective multi-threading, driving platform adoption, long-term success, and growth. In addition to overseeing renewals and identifying expansion opportunities, you'll strengthen engagement with key stakeholders and serve as a trusted advisor. You'll collaborate cross-functionally to ensure a seamless customer experience while contributing to team-wide strategy, best practices, and ongoing process improvements across the retention function.