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Senior Implementation Consultant



Customer Service
Toronto, ON, Canada · Remote
Posted on Saturday, April 13, 2024

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.


Implementation & Training Services help new and existing customers successfully onboard and launch D2L products. We prioritize partnering with our customers by adopting a consultative approach.

As a Senior Implementation Consultant, you will partner with a project manager to lead implementation projects across all verticals (K12, Higher Education, Corporate, Government). Being the client's main technical lead, you will work closely with any D2L departments necessary to ensure that each client is prepared and enabled for their launch. As a technical expert, you will be involved in scoping and pre-sales support to suggest the most efficient technical solution for the clients. This is a very project-oriented role and most of the tasks completed in this role would be considered billable. Travel may be required.

The role has responsibilities that traverse a broad spectrum of technical, business, and project accountability including pre-sales and scoping support, requirements facilitation, business analysis, technical solution design, and solution implementation.


  • Main technical lead for implementation projects
  • Conduct consultation workshops with customers to successfully elicit and clearly document requirements
  • Devise technical solutions using D2L and partner products to meet customer requirements
  • Guide customers through the successful implementation of technical solutions
  • Deliver on projects across multiple clients concurrently
  • Operate independently to execute on customer commitments
  • Create and provide documentation and resources to customers
  • Collaborate cross-functionally to solution creatively and resolve challenges
  • Scoping and technical solution design
  • Partner with the sales team to provide pre-sales support and scope out suitable products and services that meet the client's requirements
  • Internal knowledge and process improvement
  • Promote knowledge sharing within the company
  • Contribute to internal improvement initiatives as required
  • Identify and resolve gaps in processes and documentation
  • Provide guidance to implementation consultants while resolving complex technical cases
  • Keep up to date with D2L and partner products and processes
  • Keep up to date with new technology trends to help facilitate client learning solutions
  • Participate in other billable and non-billable responsibilities as required

Please Note: This is a client billable role. This means that each week you will be required to fill out a timesheet for time spent against each client engagement as well as time spent on internal initiatives. The majority of your time will be spent on customer work

Key Competencies:

  • Ability to instill confidence and influence customers decisions in a consultative manner as a trusted advisor
  • Outstanding proficiency in collaborating with clients and internal stakeholders to coordinate requirements and priorities to deliver on initiative(s)
  • Excellent verbal and written communication skills, with an ability to speak to a variety of different audiences with various levels of technical acumen
  • Strong analytical and problem-solving skills, resulting in creative solutioning
  • Ability to multitask across simultaneous projects using strong organizational skills, prioritizes effortlessly


  • Working experience with the following technologies is considered an asset:
  • AWS
  • API integrations, Github, Postman
  • Single Sign-On/Web Authentication
  • Business Intelligence tools (i.e. Tableau, Power BI)
  • XML
  • SQL

Work Experience:

  • At least 5 years of relevant experience.
  • Experience working with one or more of the following considered an asset:
  • Learning Management Systems
  • SaaS Environments
  • Education or Corporate Training sector
  • Public Company


  • University degree/diploma or equivalent in relevant field considered an asset

D2L Leadership Competencies

  • Leads by Example with personal and professional integrity, high accountability, and say/do ratio.
  • Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of success.
  • Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.
  • Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.
  • Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.
  • Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills.

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range
$80,000$115,000 CAD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L;

  • Impactful work transforming the way the world learns
  • Flexible work arrangements
  • Learning and Growth opportunities
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
  • Retirement planning
  • 2 Paid Volunteer Days
  • Competitive Benefits Package
  • Home Internet Reimbursements
  • Employee Referral Program
  • Wellness Reimbursement
  • Employee Recognition
  • Social Events
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.