Work In Tech

General Description (Job Summary):

The mission of Product Operations at D2L is to partner with the whole organization to enable effective, outcome-oriented, market-driven product, technology, and services organizations. The Product Insights Analyst is a technical and product subject matter expert who understands business outcomes and is passionate about enabling D2L-ers with the data-driven insights needed to do the best work of our lives.

Reporting to the Director of Product Planning, this role will enable data informed decisions at D2L by making the right product related data more available and accessible at the right time, pulling insights from our reporting, and partnering with our Product, Technology, Services, and other teams on their data needs - while respecting security, privacy, compliance, and confidentiality.

Overall, the Product Insights Analyst is a data champion at D2L.

Major Responsibilities:

Data Development & Analysis

• Leverage keen analytical and problem-solving skills and a passion for working with data.
• Enable Product, Technology, Services, and other teams understand how millions of users use our applications every day by,
• understanding business outcomes across D2L
• facilitating discovery and definition sessions with stakeholders
• designing dashboards with simple elegance
• querying IT-managed data sources, analyzing data from a variety of systems,
• aggregate that data in interesting ways to develop and deliver high quality dashboards that enable data-driven decision making.
• In collaboration with IT, establish and maintain paved paths to best support D2L’s visualization layer
• Maintain and support infrastructure for visualization tool(s) to ensure a performant and secure visualization layer that enables operations
• Continually improve and expand our data offerings, considering new technologies, data quality, and optimization.

Cross-Functional Collaboration

• Partner closely with Product, Services, Technology, and other teams to identify areas where insights from our data can support their decision making.
• Together, develop creative solutions to complex problems by applying curiosity, knowledge and judgment to identify approach and methods.
• Participate in an insights community of practice; implement and optimize scalable operational practices and processes.

Grow a Data Informed Organization

• Create bridges between Information Technology, Product Management, Technology & Design, Services, and other teams to leverage data to measure product success, experiments, research, and customer engagement.
• Analyze product performance to ensure traceability from market-need through design, development, delivery, and adoption of products.
• Champion leveraging data to inform decision making at all stages in the product lifecycle.

Competencies:

• Comfortable in building compelling dashboards with data visualization tools and communicating meaningful insights to diverse audiences
• An analytical mind, problem-solving aptitude and desire for continual improvement
• Passionate about building a data informed culture and leveraging data to drive decisions

Skills:

• Proven record of querying differing data sources to generate reports
• Capable of building out strong report requirements based on partnership with business stakeholders
• Proven ability of working with relevant tools (SQL, Excel, PostGresSQL, Tableau, Python, etc.)
• Experience in AWS as well as ETL systems (SSIS, Glue, or similar) is considered a bonus

D2L Leadership Competencies

• Leads by Example with personal and professional integrity, high accountability and say/do ratio
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of success.
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills.

Suggested Qualifications/Experience:

• Undergraduate degree in a technical discipline (Mathematics, Statistics, Economics, Computer Science, Engineering, or relevant experience in a technical field
• 2+ years of hands-on experience in an analytical role