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Client Sales Executive



Sales & Business Development
Toronto, ON, Canada · Kitchener, ON, Canada
Posted on Tuesday, September 12, 2023

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.


As a Client Sales Executive, you will manage client relationships across multiple accounts, gain a deep understanding of your client’s needs and keep client satisfaction at an all-time high. You’re an expert in understanding customers strategic visions and are able to identify product and services to ensure their success. You are a go-getter, have a constant drive to succeed, love learning about others and take a proactive approach to identifying issues.

In this role, you will keep your customers informed of the latest D2L products, services and events and effectively analyze their impacts on your customer. You will also meticulously manage renewals and take pride in surpassing industry leading retention standards.


  • Exceed revenue objectives within your assigned territory
  • Forecast and manage the end to end contract renewal process for your assigned territory while meeting book of business targets
  • Identify revenue opportunities within each client account and forecast them accurately in the CRM
  • Managing a complex, solution sale; moving the sale through the entire sales process
  • Develop and maintain a territory plan for your assigned account base
  • Conduct regular meetings with clients (on the phone and virtually) to foster the relationship and uncover or advance sales opportunities
  • Effectively and efficiently deploy D2L resources at appropriate stages in the sales cycle to advance the sales process
  • Productively work alongside other D2L stakeholders on the client’s account team
  • Be well informed about current industry trends and be able to speak intelligently about the education industry while constantly striving to improve knowledge
  • Attend and participate in sales meetings, product seminars, trade shows and conferences, variable by the seasonality of the business and need of individual sales cycles
  • Occasional travel required (client sites and user conferences)


  • 1+ years in a sales-oriented account management role
  • Client-facing experience in a sales, support or service related role
  • Knowledge of Solution Selling Methodology
  • Strong communication and presentation skills (phone, video, email and sometimes in person)
  • Self-motivated committed to excellence and detail
  • Experience with enterprise-level web-based applications
  • Experience with learning-related enterprise systems (Learning Management Systems, Training and Assessment Systems, or similar) is an asset

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L;

  • Impactful work transforming the way the world learns
  • Flexible work arrangements
  • Learning and Growth opportunities
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
  • Retirement planning
  • 2 Paid Volunteer Days
  • Competitive Benefits Package
  • Home Internet Reimbursements
  • Employee Referral Program
  • Wellness Reimbursement
  • Employee Recognition
  • Social Events
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.