Primary Responsibilities:

• Leadership
• Lead and develop a high-performing team of Project Managers to support the successful implementation of Cority’s software and consulting services.
• Define, implement, and drive adoption of project management standards, governance frameworks, and best practices.
• Foster a collaborative and transparent culture that values open communication, continuous improvement, and knowledge sharing.
• Promote a customer-centric mindset that drives proactive problem-solving, and exceptional delivery outcomes..
• Partner with senior leadership to align the Professional Services department’s strategic direction with organizational growth objectives, ensuring scalability and long-term success.
• Project and Customer Management
• Own a portfolio of Professional Services engagements, ensuring projects are delivered on time, within scope, and on budget with high levels of customer satisfaction.
• Build and maintain strong relationships with key customer stakeholders and serve as an escalation point for critical issues.
• Hold full commercial ownership of an assigned portfolio of Professional Services projects, with responsibility for revenue attainment, forecasting accuracy, margin delivery, and overall financial health.
• Support Project Managers in identifying, assessing and mitigating delivery and commercial risks, ensuring early intervention to minimize revenue leakage, margin erosion, or customer dissatisfaction.
• Monitor and manage portfolio-level KPIs, including revenue attainment, forecast accuracy, margin performance, and customer satisfaction, using data-driven insights to inform decision-making and corrective actions.
• Oversee commercial arrangements, including the quality and governance of Statements of Work (SOWs), and the end-to-end change control process, ensuring all scope and commercial changes are appropriately assessed, approved, documented, and forecasted and billed.
• Standardize and refine methodologies for SaaS implementations and consulting engagements to ensure consistency and excellence across the project portfolio.
• Build and maintain a knowledge base with templates, tools, and best practices to empower team members and promote operational consistency.
• Operational Excellence
• Assist with resource planning, recruitment, and project staffing to ensure adequate capacity and balanced workloads.
• Develop and maintain systems for tracking key projects and portfolio performance indicators (KPIs), providing actionable insights and comprehensive reporting.
• Continuously enhance Professional Services practices, leveraging data analytics to drive efficiency, scalability, and improved customer outcomes.
• Partner with Sales, Finance, Product and Engineering to support project delivery and key operational processes.

Qualifications and Characteristics of an Ideal Candidate

• Education
• Bachelor’s degree in business, project management, engineering, or a related field is required.
• An MBA or advanced certification in Project Management is highly desirable.
• Experience
• 10+ years of proven experience delivering enterprise software solutions with a strong track record in project and team management.
• 3+ years in leadership roles, including managing remote team members across multiple time zones.
• Technical Proficiency
• Proficiency in Microsoft Office, Microsoft Project, and Professional Services Automation (PSA) tools.
• Experience creating and reviewing Statements of Work (SOWs).
• Who You Are
• A dynamic leader with deep expertise in project management methodologies, tools, and techniques.
• Skilled in empowering and managing remote teams across various time zones.
• Experienced in building relationships with customers and adept at navigating difficult conversations with professionalism.
• Highly analytical with a sharp eye for detail and strong problem-solving capabilities.
• A collaborative team player who excels at fostering alignment across departments.
• Capable of prioritizing competing tasks, managing multiple initiatives simultaneously, and performing under pressure.
• A champion of continuous improvement, always seeking opportunities to enhance processes and deliver value to customers

125000 - 140000 CAD a year