For over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most comprehensive, human-centered, and secure SaaS platform to help workers and businesses thrive in 100 countries around the world.

The company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com.

WHAT’S IN IT FOR YOU?

At Cority, we keep abreast of the changing labour market to ensure that our employees are paid based fairly and equitably based on their skills, years of experience, education and functional experience. Employee health and well-being are at the core of what we do. Competitive health benefits, dental plans, fitness allowance, health care spending account, retirement savings plan, work from home, as well as subsidized internet provide employees and their families support and flexibility.

We pride ourselves on our values-driven, performance oriented, dynamic and growth focused culture. The leadership team strives to create a meaningful work experience for employees through challenging work projects and employee recognition. Our HR team ensures our employees have opportunities to get social through corporate volunteering and social happy hours both in office and virtually.

Job enrichment, employee development and career planning are our priority. Cority ensures that employees have their skills and certifications up-to-date with our annual training allowance. Internal Recruitment, Departmental Conferences, Group Training Programs, and High Talent Programs are some of the ways that we hone skills and grow talent within the company.

PRIMARYRESPONSIBILITIES:

As the Director of Cority's Professional Services PMO, you will lead a global team of 15+ Project Managers across multiple time zones to ensure seamless delivery of hundreds of customer projects annually. This pivotal leadership role is critical to driving operational excellence and contributing over $30M in annual revenue through successful project execution and outstanding customer satisfaction.

This role offers an exciting opportunity to make a meaningful impact on Cority’s success by leading a high-performing PMO team, driving operational excellence, and ensuring exceptional outcomes for customers.

Leadership

· Lead and develop a high-performing team of Project Managers to support the successful implementation of Cority’s software and consulting services.

· Define, implement, and drive adoption of project management standards, governance frameworks, and best practices.

· Foster a collaborative and transparent culture that values open communication, continuous improvement, and knowledge sharing.

· Promote a results-driven and customer-centric team environment, encouraging innovation and proactive problem-solving.

· Partner with senior leadership to align the Professional Services department’s strategic direction with organizational growth objectives, ensuring scalability and long-term success.

Project and Customer Management

· Ensure the timely delivery of projects within scope, on budget, and with high levels of customer satisfaction.

· Proactively support Project Managers in identifying, assessing, and mitigating risks and issues to minimize delivery challenges.

· Serve as a key escalation point for critical customer issues, driving swift resolutions to maintain satisfaction and trust.

· Oversee commercial arrangements, including the quality of Statements of Work (SOWs) and the change control process.

· Standardize and refine methodologies for SaaS implementations and consulting engagements to ensure consistency and excellence across the project portfolio.

· Build and maintain a knowledge base with templates, tools, and best practices to empower team members and promote operational consistency.

Operational Excellence

· Lead resource planning, recruitment, and project staffing to ensure adequate capacity and balanced workloads.

· Develop and maintain systems for tracking key project and portfolio performance indicators (KPIs), providing actionable insights and comprehensive reporting.

· Continuously enhance Professional Services practices, leveraging data analytics to drive efficiency, scalability, and improved customer outcomes.

· Identify and implement process improvements to maximize operational efficiency and measurable value for the organization.

· Execute critical operational processes, including month-end activities that support accurate billing and financial reporting.

QUALIFICATIONS AND CHARACTERISTICS OF AN IDEAL CANDIDATE:

Education
Bachelor’s degree in business, project management, engineering, or a related field is required.
An MBA or advanced certification in Project Management is highly desirable.

Experience

10+ years of proven experience delivering enterprise software solutions with a strong track record in project and team management.
5+ years in leadership roles, including managing remote team members across multiple time zones.

Technical Proficiency

Proficiency in Microsoft Office, Microsoft Project, and Professional Services Automation (PSA) tools.
Experience creating and reviewing Statements of Work (SOWs).

Who You Are

A dynamic leader with deep expertise in project management methodologies, tools, and techniques.
Skilled in empowering and managing remote teams across various time zones.
Experienced in building relationships with customers and adept at navigating difficult conversations with professionalism.
Highly analytical with a sharp eye for detail and strong problem-solving capabilities.
A collaborative team player who excels at fostering alignment across departments.
Capable of prioritizing competing tasks, managing multiple initiatives simultaneously, and performing under pressure.
A champion of continuous improvement, always seeking opportunities to enhance processes and deliver value to customers.

Cority is committed to a diverse and inclusive work environment. Cority is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to hr@cority.com.

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