Work In Tech

IT Support Engineer

Are you ready to make a difference and be part of a dynamic global team? Alludo is excited to welcome talented professionals from Mauritius to join our innovative IT Support team.

Why Alludo?

1. Be Part of a Movement: This is an exciting time at Alludo! With new leadership, a refreshed brand, and a bold approach to changing the way the world works, we're at the forefront of innovation. Join us and ride the wave of transformation.
2. Be Yourself: At Alludo, we celebrate individuality. Our culture is built by the people who work here, and we want you to feel safe to be who you are, take risks, and show us your unique talents.
3. Work-Life Balance: We understand the importance of work-life balance. At Alludo, we empower you to work when and how you want, ensuring that your personal life thrives alongside your professional growth.

Sound good so far? Awesome. Let’s talk more about the IT Support Engineer role and see if we’re destined to be together.

As an IT Support Engineer, you will:

• Collaborate Globally: Be part of a global IT Support team with members from the USA, Europe, Africa, and Asia.
• Be First Point of Contact: Provide support for our internal customers in Mauritius, the APAC, and the EMEA region, ensuring reliable service.
• Provide Tech Support: Offer support for software, cloud solutions, apps, and hardware both onsite at our office in Ebene and remotely via ticketing systems, MS Teams, and remote desktop sessions.
• Utilize Mobile Device Management: Leverage MDM tools for software deployment and ensure consistent configuration across devices.
• Provide Hardware Management: Install, set up, and provision client hardware, streamlining onboarding and hardware refresh processes.
• User Account and Access Management: Administrate and manage user accounts and permissions in various systems (e.g., Okta, Microsoft Entra, Local Active Directory, SharePoint Online, Exchange Online, Single Sign-On, VPN).
• Procurement: Purchase client hardware and maintain accurate inventory in the asset management system.
• Drive change: Collaborate on IT infrastructure projects and initiatives to drive innovation.
• Automate Processes: Utilize scripting technologies to add efficiency to operational tasks and minimize manual intervention.
• Knowledge Sharing: Write and maintain internal knowledge base articles and procedures.

What You Bring:

• Education & Experience: Bachelor’s degree in IT or a related field, or an equivalent combination of education and experience. You should have 5+ years of experience in a similar role.
• Customer Service Orientation: A strong desire to help users efficiently from first contact to resolution, with excellent client-facing and communication skills
• Problem-Solving: Strong analytical, technical, and problem-solving abilities.
• Remote Work Expertise: Experience with remote work environments, including remote control software, VPN solutions, and user guidance.
• Software & OS Knowledge: Experience in the installation, operation, troubleshooting, and management of Windows 11 and macOS.
• Technical Skills: Experience with MDM solutions (Intune and Kandji preferred). You should also have experience with identity management systems (Okta preferred).
• Microsoft 365 Administration: Experience in administering Microsoft 365 (Azure AD, Exchange, SharePoint, OneDrive, Teams) through the visual user interface or similar environments.
• Active Directory: Experience in Local Active Directory, including user accounts, groups, and permissions.
• Procurement & Vendor Management: Experience in procurement and vendor management, ensuring efficient acquisition and management of hardware and software.
• Project Contribution: Experience as a contributor in IT projects, showcasing your ability to drive change and innovation.
• Scripting: Familiar with PowerShell commands to make changes to Microsoft Exchange online an other systems
• Language Skills: Fluency in English is essential.

Why join Us?

• Innovation: We have millions of users and decades of innovation under our belts.
• Growth: Our team is growing fast, with smart, motivated, and fun people ready to welcome you.

Ready to Apply? What are you waiting for? Apply now and be part of our exciting journey! We can’t wait to meet you.

About Alludo

Alludo is a beloved and trusted industry titan fueled by make-everything-easier flexibility. With a 30+ year legacy of innovation, we understand where you've been, and we're uniquely equipped to get you where you want to be. Our comprehensive collection of creative, collaborative, and productivity solutions propel your teams on their journey. From meeting your deadlines to realizing your dreams, Alludo empowers all you do.

Our products enable millions of connected knowledge workers around the world to do great work faster. Our success is driven by an unwavering commitment to deliver a broad portfolio of innovative applications – including CorelDRAW®, MindManager®, Parallels®, and WinZip® – to inspire users and help them achieve their goals.

It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic.

Alludo is committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation that is required. Appropriate accommodation will be provided upon request as required by Federal and Provincial regulations and Company Policy. Any information received relating to accommodation will be treated as confidential.