Work In Tech

We are excited to be looking for candidates in Mauritius to fill this role.

We’re looking for an experienced IT Support Engineer to help us change the way the world works. Here, you’ll be part of Alludo’s global IT Support team, with team members around the world from USA to Europe to Africa and Asia. As an IT Support Engineer, you will provide 1^st and 2^nd Level Support for Software, Cloud Solutions, Apps and Hardware. You will be the first point of contact for our internal customers in Mauritius, the EMEA, and the APAC region, and you will collaborate with your IT Support team colleagues from around the globe to ensure a successful and reliable service.

The top creative and technical minds could work anywhere. So why are so many of them choosing Alludo? Here are three reasons:

1. This is the moment. It’s an exciting time at Alludo, with new leadership, a refreshed brand, and a whole new approach to changing the way the world works. We’re at the forefront of a movement, and we want you to ride this wave with us.
2. We want you to be you. Too often, companies tell you about their culture and then expect you to fit it. Our culture is built from the people who work here. We want you to feel safe to be who you are, take risks, and show us what you’ve got.
3. It’s your world. We know you have a life. We want to be part of it, but not all of it. At Alludo, we’re serious about empowering people to work when and how they want. We believe that happy employees mean happy customers. That’s why we hire amazing people and get out of their way.

Sound good so far? Awesome. Let’s talk more about the IT Support Engineer role and see if we’re destined to be together.

As an IT Support Engineer, you will:

• Be part of a global IT Support team with team members around the world from USA to Europe to Africa and Asia.
• Be the first point of contact for our internal customers in Mauritius, the EMEA, and the APAC region, and collaborate with your IT Support team colleagues from around the globe to ensure a successful and reliable service.
• Provide 1^st and 2^nd Level Support for Software, Cloud Solutions, Apps and Hardware.
• Provide support via Ticketing system, Phone, Remote Desktop session and onsite at our office in Ebene when required.
• Troubleshoot client issues and guide the user through the problem-solving process.
• Escalate unresolved queries to other teams as appropriate.
• Advise incident management team of reported incidents and outages.
• Identify, scope, and recommend process automation opportunities through emerging technologies.
• Make use of scripting technologies for adding efficiency to bulk operational tasks.
• Make use of the Mobile Device Management tools to deploy corporate software and release management.
• Purchase client hardware (Laptops, MacBooks, Accessories).
• Install, setup and provision client hardware for new hires and as part of the hardware refresh cycle.
• Keep inventory of client hardware in the asset management system.
• Administrate and maintain user accounts and permissions in various systems (i.e., local Active Directory, Microsoft 365, Azure Active Directory, SharePoint Online, Exchange Online, Single Sign-On solutions, VPN, Intune, etc.).
• Write and maintain internal knowledge base articles, instructions, and procedures to share within the global IT Support team.
• Collaborate with other IT teams to deliver and support IT projects and initiatives.
• Participate in Cloud IT planning, release, review, and technical meetings.
• Assist for system administration tasks within the corporate infrastructure as needed.

What YOU Bring to the Table:

• Bachelor’s degree in IT / tertiary education in related field, or equivalent combination of education and experience.
• 5+ years’ experience in a similar role.
• Basic scripting skills with PowerShell (Intune, Azure AD and Local AD).
• Experience in software deployment through Intune or other MDM solutions.
• Experience with Identity Management Systems (Optional).
• Fluent in English.
• Customer Service oriented, with a strong desire to help users in a quick and efficient manner from first contact to resolution.
• Strong client facing and communication skills.
• Strong analytical, technical, and problem-solving thinking.
• Experience in a remote work environment (Remote Control Software, VPN Solutions, user guidance)
• Extensive knowledge in installation, operation, troubleshooting and management of Windows 10, Windows 11, and macOS.
• Knowledge in administration of Microsoft 365 (Azure AD, Exchange, SharePoint, One Drive, Teams) through the visual user interface or similar environment.
• Good knowledge of Local Active Directory (i.e. user accounts, groups, permissions).
• Knowledge in management and operation of client based virtual environments such as Parallels, VMware, or HyperV.
• Flexible working hours are required.

US:

• We have millions of users and decades of innovation under our belts.
• We offer a work-from-anywhere workspace – and we mean it. There is no pressure to work daily in an office whatsoever.
• We have flexible work arrangements and locations to suit your style.
• Hours are flexible, too! You’ve worked hard to build your life, and we don’t want you to give it up for work.
• Our team is growing fast, and there’s a ton of energy and a lot of really smart, motivated, fun people ready to welcome you in.

What are you waiting for? Apply now! We can’t wait to meet you.

(FYI, we’re lucky to have a lot of interest and we so appreciate your application, though please note that we’ll only contact you if you’ve been selected for an interview.)

About Alludo

Alludo is a beloved and trusted industry titan fueled by make-everything-easier flexibility. With a 30+ year legacy of innovation, we understand where you've been, and we're uniquely equipped to get you where you want to be. Our comprehensive collection of creative, collaborative, and productivity solutions propel your teams on their journey. From meeting your deadlines to realizing your dreams, Alludo empowers all you do.

Our products enable millions of connected knowledge workers around the world to do great work faster. Our success is driven by an unwavering commitment to deliver a broad portfolio of innovative applications – including CorelDRAW®, MindManager®, Parallels®, and WinZip® – to inspire users and help them achieve their goals.

It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic.

Alludo is committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation that is required. Appropriate accommodation will be provided upon request as required by Federal and Provincial regulations and Company Policy. Any information received relating to accommodation will be treated as confidential.