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About Vancity Community Investment Bank

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are a part of a greater movement.

This position is based at Vancity Community Investment Bank (VCIB), an Ontario-based subsidiary of Vancouver City Savings Credit Union (Vancity). As Canada’s first values-driven bank, VCIB provides banking, investing, and financing solutions to help purpose-driven businesses and organizations create, grow and foster change. At VCIB, we embrace your strengths and your ambitions, so you feel empowered at work. We need talented, passionate professionals who are dedicated to using finance as a force for good and doing what’s right for our clients.

About the workplace

As Senior Administrator, you will play an important role as the main support for the day-to-day transactions for both lending and deposit services. Working closely with various internal stakeholders, this role ensures information is accurately and efficiently administered according to required service standards and compliance requirements.

This permanent, full-time role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity Community Investment Bank head office location and your Ontario based home office. Periodically, in-person events or activities will be required of you.

A typical day will involve:

• Process loan fundings including preparation of audit documentation, inputting in loan system, and coordinating with internal parties to ensure timely execution of outgoing wires
• Ensure timely collection of loan payments and fees; maintain accurate trackers to document payments/issues; provide follow-up with internal/external parties to ensure issues are resolved in a timely manner
• Ensure the ongoing quality of administrative duties throughout the term of a loan, including updating of information and processing loan renewals/payouts
• Onboard new lending and deposit clients
• Provide technical advice, guidance and oversight with respect to administration, reconciliation and reporting
• Support in troubleshooting IT issues in online banking platform and loan system, and assist in testing to resolve issues
• Assist with year-end CRA processes, including gathering and reviewing of data for submission
• Improve existing processes and documentation with a goal of reducing errors and manual work
• Provide information for internal/external audit requests
• Investigate and resolve day-to-day payment issues and provide recommendations in order to optimize operational effectiveness
• Assist VISA cardholders with their inquiries
• Support management in ad hoc reports/projects as needed

You Have

• Bachelor's degree in Business, Economics, Finance or related field
• 3-5 years of experience in banking, commercial loan funding, and/or client service
• Proficient in commercial loan funding processes and requirements
• Experience with commercial construction projects and project management reporting is a bonus
• Strong communications skills (oral and written)
• Strong organization skills and attention to detail, with the ability to manage competing priorities under tight timelines.

You Are:

• Organized – you can prioritize your work and execute it with great attention to detail
• Diligent - You have an attention to detail. You follow up with others when needed to ensure actions are complete.
• Resourceful – you understand and utilize the network of resources available to you and can independently formulate appropriate solutions for clients
• Excited to work with a purpose – you are attracted by VCIB’s mission of building a sustainable tomorrow

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

Posting Deadline: Posted until filled

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

We offer:

• We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
• Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
• New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness.
• We have flex credits for our health care & dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date.
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at recruitment@vancity.com for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.