Quality Control Lead

ABOUT COOLIT SYSTEMS INC.

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinctions in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

WHAT YOU’LL DO:

Role:

This role leads CoolIT Systems’ evening shift Quality Control operations, overseeing Incoming, In‑Process, and Outgoing Quality Control activities. The QC Lead ensures product quality across all inspection stages, supports production flow, manages non‑conforming materials, and serves as the primary quality contact during night shift operations. This hands‑on leadership role requires strong coordination, sound judgment, and real‑time decision‑making to maintain quality standards while minimizing production disruptions.

Responsibilities:

Lead Evening Shift Quality Control Operations:

• Oversee all IQC, IPQC, and OQC activities during the night shift, ensuring coverage across incoming, in-process, and final inspections.
• Prioritize inspection activities based on production needs, shipment schedules, and incoming material criticality.
• Act as the primary quality representative during night operations, making real-time decisions to support production continuity.

Perform and Support Inspections:

• Perform and support inspections as needed, including incoming materials, in-process checks, and final product verification.
• Ensure all inspections are conducted in accordance with drawings, specifications, and established procedures.
• Review inspection results and ensure accurate and complete documentation in quality systems.

Manage Non-Conforming Materials and MRB:

• Oversee identification, segregation, and documentation of non-conforming materials across IQC, IPQC, and OQC.
• Manage MRB cage activities during the shift, ensuring proper traceability and containment.
• Initiate escalation and support disposition of non-conforming materials in collaboration with Engineering and Quality teams.

Support Production and Shipment Readiness:

• Ensure timely inspection and release of materials to avoid production delays.
• Verify that finished goods meet all quality, visual, and documentation requirements prior to shipment.
• Collaborate with production and logistics teams to resolve quality-related blockers.

Drive Communication and Escalation:

• Communicate critical quality issues to day shift leadership, engineering, and quality teams.
• Maintain clear shift handover notes, including open issues, risks, and priorities.
• Escalate high-risk issues impacting product quality, customer requirements, or shipment timelines.

Maintain Documentation and Compliance:

• Ensure all inspection records, checklists, and reports are properly completed and traceable.
• Support audit readiness by maintaining compliance with internal procedures and quality standards.
• Ensure adherence to established work instructions, SOPs, and quality control plans.

Support Continuous Improvement:

• Identify recurring defects, process gaps, or inefficiencies observed during the shift.
• Provide feedback to Quality, Engineering, and Production teams to support corrective actions.
• Participate in root cause investigations and containment actions as required.

Team Support and Leadership:

• Provide guidance and support to inspectors during the night shift, ensuring consistency and adherence to standards.
• Assist in training and onboarding of new team members when required.
• Foster a culture of accountability, quality ownership, and attention to detail.

WHO YOU ARE:

Basic Qualifications:

• 2-5 years of experience in quality control (IQC, IPQC, or OQC) in a manufacturing environment
• Bachelor’s degree or diploma in Mechanical Engineering, Industrial Engineering, Quality, or a related technical field
• Strong understanding of inspection techniques, visual standards, and process controls
• Experience reading and interpreting engineering drawings and specifications
• Familiarity with non-conformance handling and MRB processes
• Experience with quality tools such as 5 Whys, Fishbone, and basic root cause analysis

Preferred Qualifications:

• Previous experience in a lead or supervisory role
• Experience working across multiple quality areas (incoming, in-process, outgoing)
• Knowledge of ISO 9001 or similar quality management
• Familiarity with ERP/MES or quality tracking systems

Skills

• Strong decision-making skills in fast-paced environments
• Hands-on and proactive approach to problem-solving
• Ability to manage multiple priorities with limited supervision
• Strong communication skills, especially for cross-shift alignment
• High attention to detail and accountability
• Ability to work independently during off-hours operations

WHY COOLIT?

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes:

• Vacation and flex days, and paid company-wide shutdown during the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
• Dress for your day – in a casual yet professional environment.
• Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus.

We thank every candidate in advance, however, only those selected for an interview will be contacted.

Successful candidates for this position will be required to undergo background checks including criminal records check and education.