Field Service Engineer

About Coolit Systems Inc.

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

Role

WHAT YOU’LL DO:

We are seeking a Field Service Engineer to support customers globally and report to the Manager, Field Service Operations. The Field Service Engineer is responsible for aspects of deployments, maintenance, and support of CoolIT products in the field, ensuring all work meets internal quality expectations and industry standards. Over time, this role offers the opportunity to develop into a Project Engineer position, where the individual will take on expanded, project focused roles and responsibilities, including managing complex projects, designing customized solutions, and collaborating with cross-functional teams to drive customer satisfaction and product innovation.

Responsibilities

• Perform on-site and/or remote support for installations of CoolIT products.
• Conduct preventive and corrective maintenance on direct liquid cooling (DLC) systems.
• Read and interpret blueprints and technical drawings as required.
• Provide technical support to Authorized Service Providers (ASPs) and end-user on-site technicians, including those supporting Tier 3 and Tier 4 data centers.
• Develop subject matter expertise in CoolIT’s product portfolio.
• Deliver technical training to customers, service technicians, and internal staff, both in-person and remotely.
• Follow established service processes to troubleshoot and resolve issues, coordinating with ASPs as required.
• Ensure compliance with applicable environmental, health, and safety regulations.
• Complete accurate and timely service documentation, including service reports and system testing records.
• Coordinate and dispatch field service visits in collaboration with end-users and ASPs.
• Support the Project Engineering team by sourcing and securing accurate quotations from Authorized Service Providers.

WHO YOU ARE:

Basic Qualifications

• Bachelor’s degree in Engineering or a related technical discipline, recently completed or expected with foundational exposure to project workflows through academic projects, internships, or co-op placements.
• Educational background or exposure in Mechanical or Electrical Engineering, with an understanding of basic control systems and an interest in learning system integration and high-level programming logic.
• Proficient with Microsoft Office (Word, Outlook, Excel) and able to document work according to established processes.
• Strong professional communication skills, both verbal and written (English).
• Must hold a valid driver’s license and passport and be eligible to pass security checks for customer sites.
• Physically capable of performing field-based work, including lifting up to 50lbs with assistance and working in a remote/home office environment when required.
• Willing and able to travel internationally up to 50% (subject to business needs and travel restrictions).

Preferred Qualifications

• Strong communication and presentation skills, particularly for training delivery and customer interaction.
• Familiarity with software platforms used for Field Service Management (FSM) and related business systems (e.g., NetSuite, SAP).
• Foundational knowledge of technical cooling system loops, including awareness of different loop configurations; direct liquid cooling experience is an asset.
• Exposure to mission-critical environments (such as data centers, industrial, or infrastructure facilities) is an asset; training will be provided.
• Familiarity with piping materials and joining methods (e.g., plastic fusion, grooved or clamped piping systems); hands-on experience is an asset but not required.

Skills

• Mechanically inclined with hands-on technical ability.
• Highly adaptable to shifting priorities in fast-paced environments.
• Strong organizational, interpersonal, and customer service skills.
• Effective in both independent work and remote/virtual troubleshooting scenarios.
• Takes ownership and pride in work; committed to high standards of service and professionalism.

WHY COOLIT?

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes:

• Vacation and flex days, and paid company-wide shutdown during the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
• Dress for your day – in a casual yet professional environment.
• Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus.

We thank every candidate in advance, however, only those selected for an interview will be contacted.

Successful candidates for this position will be required to undergo background checks including criminal records check and education.