Work In Tech

About Coolit Systems Inc.

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

Role

WHAT YOU’LL DO:

An exciting and challenging position exists as the Manager, Field Service Operations within CoolIT’s Professional Services team. As a key leader on the team, you will expand and develop our global Field Services Operations team, currently providing critical support to customers worldwide. Your efforts will drive excellence in our service delivery, enhance customer satisfaction, and support CoolIT's continued growth.

Responsibilities

• Develop and execute a strategic plan to grow and strengthen our Field Service Operations team, focusing on both North American and international markets
• Oversee and support team members across different time zones, ensuring effective coordination and timely support
• Build and maintain a world-class training and certification program for the installation, commissioning, operation, and maintenance of CoolIT products
• Establish and maintain high standards of service excellence among all team members and our network of Authorized Service Providers
• Identify and develop new revenue streams within our Professional Services practice
  
  

Who You Are

Basic Qualifications:

• Relevant technical diploma and/or Bachelor’s degree in engineering. Must have a refined balance of office professionalism and hands-on technical abilities
• 5+ years experience in field services
• 3+ years experience managing field service teams or trades contractors
• Ability to travel up to 25% (international travel)
• Legally authorized to work in Canada without company sponsorship
  
  

Preferred Qualifications

• Ability to work under pressure and coordinate numerous activities and groups of people to achieve maximum efficiency on and offsite
• Experience in data center construction, planning and/or project management
• Awareness of data center cooling strategies
• Demonstrated knowledge of plumbing, HVAC and PLCs, specializing in hydronic heating and cooling loops and equipment
• Experience in deploying products in partnership with customers, end-users and other stakeholders
  
  

Skills

• Team player with strong interpersonal skills, above-average communication skills, and a high level of customer service
• Acts with a sense of urgency, illustrates ambition and drives for completion of tasks/projects
• Solid organizational skills including time management, attention to detail, and multitasking
• Motivated, creative, collaborative, and results-oriented
  
  

WHY COOLIT?

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

Benefits

We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes:

• Vacation and flex days, and paid company-wide shutdown during the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
• Dress for your day – in a casual yet professional environment.
• Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus.
• Employee ownership program.
  
  

We thank every candidate in advance, however, only those selected for an interview will be contacted.

Successful candidates for this position will be required to undergo background checks including criminal records check and education.