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Sales Engineer



Sales & Business Development
Toronto, ON, Canada
Posted on Tuesday, June 18, 2024

Hi! We’re ContactMonkey. Our mission is to transform the way organizations communicate internally: making work more human. Proudly Toronto based, we have been helping businesses boost growth and productivity through their internal communications all around the world. Today, brands such as Rogers, IKEA and KPMG use our powerful tech stack to create, send, and track HTML email within Outlook or Gmail.

2023 was a great year at ContactMonkey and 2024 is off to an amazing start. Here’s what we’ve been up to:

  • Ranked by the Globe & Mail as one of Canada’s fastest growing companies
  • Recognized as part of the 2023 Deloitte Technology Fast 50™ awards program as one of the fastest-growing technology companies based on the highest revenue-growth % for over 4 years
  • Recognized in Deloitte Technology Fast 500™ as one of the fastest growing companies in North America
  • And finally to cap off the year, we just raised a $55 million Series A financing!

We understand that joining a team is one of the most important decisions you make ❤️, and adding a team member is one of the most important decisions we'll make. Through our process, we want you to get to know us and understand how you approach problems, learn, and what motivates you!

About the job

Our Sales Engineer is the go-to technical expert on the sales and account management team. Reporting to our VP of Sales, our Sales Engineer maintains extensive knowledge of ContactMonkey’s products' parts, functions, and processes in order to partner in solution selling, executing strategic deals and supporting close sales.

Our Sales Engineer is curious, hardworking, and highly driven to achieve outstanding results. Your expertise in selling tech solutions and your ability to build strong relationships with stakeholders will be instrumental in achieving our sales targets. In working cross functionally, you will be instrumental in supporting technical onboarding and support needs alongside closing new deals.

In thinking like an owner, you will gain actionable insights from your customers' pain points that can help the future of our product roadmap and the way we position our solution. Your superpower is being an expert problem solver and when faced with a customer challenge you won’t say “no”, you’ll say “how?” You are always thinking of game-changing ways to educate and manage relationships with your technical stakeholders.

Your impact

  • Focused on partnering with Account Executives to secure net new business and get customers onboarded to the proposed product
  • Continuing to support the customer journey by working with the Customer Success team on technical onboarding to ensure seamless transition to ContactMonkey’s solution
  • Support in planning, preparing and executing on strategic deals in complex sales cycles
  • Creatively approach educating and building relationships with technical stakeholders in
  • Successfully match customer pain/requirements to proposed solutions
  • Help to create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition
  • Working cross functionally with our Sales, Technical Support and Customer Success teams
  • Manage all technical aspects of RFP / RFI responses
  • Effectively communicate client needs to the R&D and Product teams for future product enhancements
  • Ensures a smooth handover of the project to the Customer Success team
  • Improve the efficiency of our sales cycle by contributing to process improvements & creating related documentation for technical stakeholders

About you

  • Approximately 5 years of professional workforce experience
  • 3+ years of B2B sales experience either a Technical Account Executive, Sales Engineer or Technical Support individual
  • Comfortable working within the enterprise IT space and knowledgeable within Enterprise Email including technologies such as Google Workspace, Microsoft ActiveDirectory, DNS, email security
  • Ability to forge strong, long-lasting relationships with senior executives and decision makers
  • Ability to collaborate seamlessly with other parties of the sale, including SDR, AE and Sales Management
  • Ability to creatively explain and present complex concepts in an easy to understand manner
  • A strong track record and a genuine passion for selling technology solutions
  • Has experience creating or contributing to the development of a formal handover/implementation process internally

How you can stand out

  • Experience in solution selling
  • Experience selling SaaS
  • Experience in a startup, scale up,hypergrowth, or highly changing environment
  • A technical background with understanding and/or hands-on experience in software development and web technologies
  • Experience with integrating systems into Office 365, Azure, GSuite
  • Experience from a email/communications technology organization

What we bring to the table

🏥 Comprehensive benefits program (health & dental) with $2000 towards mental health services and support

🍎 5 Health days per year

📚 Monthly stipend for personal and professional growth

💰 Stock option plan

🏝 Generous vacation package

🧖 1 personal day to do as you please

☀️ Summer hours in July and August

🌎 Work from anywhere in the world for 6 weeks

💼 Downtown Toronto office for a change of workspace routine

🤝 A supportive team who celebrates successes and tackles challenges together

Our team is reimagining what it means to send and receive valuable communications to an entire workforce. By joining ContactMonkey, rest assured our wickedly smart, high-performing team members will challenge you to learn and grow every day. We value great work and great ideas in everything we do. We're looking for talented people who want to grow their career with us while making an impact with groundbreaking ideas.

Equal Employment Opportunity

Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications; if you don't have all the listed qualifications, we encourage you to apply anyway!

ContactMonkey does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.